Aritic Desk Description

You don't need to rely on manual reports for analysis of the performance of your team in relation to each agent or client. Aritic Desk provides real-time performance analysis based upon ticket properties, agents catered too, time trackers, and other factors. The Skipper was a strong sailing man and the Skipper brave. Five passengers set sail for a three-hour tour. We do it our own way, so there's nothing we won't try. Encourage collaboration through real-time chat support. No more pre-written answers or fake names. Real-time communication with clients and agents is essential. Provide genuine, relevant solutions. Your clients and agents can see the support in any language that they are comfortable with. The language widget can be used to change the language once the app has been installed. Analyze each profile in detail, including the number of tickets created, who created them, their progress status, and so forth.

Pricing

Free Trial:
Yes

Integrations

API:
Yes, Aritic Desk has an API

Reviews

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Company Details

Company:
Aritic
Year Founded:
2015
Headquarters:
India
Website:
aritic.com/aritic-desk/features/

Media

Aritic Desk Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

Aritic Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management