OneDesk Reviews

Summary: I loved being able to work on marketing projects and sales support at the same time without switching apps. It organizes the same ticket reply email in a sequenced manner. Overall, I highly suggest OneDesk if you are searching for a powerful helpdesk platform that also allows managing projects.

Positive: The user interface is appealing and incredibly easy to use. Its support ticketing works flawlessly, and also auto-captures support ID from replied emails. Knowledge-based self-service feature.
Easy to migrate from another helpdesk platform. It has a separate tab for closed, ongoing and open projects.

Negative: There are not many things for project management. Project progress tracking is not reliable.

Summary: Overall, OneDesk is very cost-effective, you can use this for client support as well as a project manager. To be specific about projects, it works very well in project tracking and planning. I loved it.

Positive: From customer support solution to project management, everything works seamlessly on the OneDesk platform. The project tracking works very well also we can interact with clients at the same time. It saves time and effort of installation.

Negative: Customizations are not that easy on this platform.

Summary: Everyone in my organization loved this help desk and project management platform. It allows to do multiple business activities without moving to other application. Overall, its a great tool.

Positive: OneDesk is a great tool for projects and customer helpdesk solution. It's easy to use, provides great visualization on tickets and project status, automation in support, and self knowledge base section. We are very happy with this solution.

Negative: Live chat freezes a few times. Otherwise it's a good tool.

Summary: The overall usage of its help desk and project management was frictionless. I appreciate that I give single software to manage multi-services without giving load extra hassle to the system.

Positive: OneDesk with many abilities. It's an extraordinary business tool that provides multiple services. On the positive side, it provides one software to manage help desk and projects. Bringing OneDesk into the organization wasn't difficult.

Negative: There isn't anything that we didn't liked about this.

Summary: OneDesk merges the helpdesk and project manager tool in one dashboard. We liked this tool a lot, it performs great and offers an economical tool for any extensive business use. Overall, I will highly advise everyone to use OneDesk.

Positive: My favorite thing about OneDesk is, it eliminates the separate different business tools to manage projects and helpdesk into one desk to manage multiple business services. It increases transparency in business and customer management. Everyone in my team loved this tool.

Negative: Hardly ever found any difficulty on this platform.

Summary: Overall, OneDesk solved many of our problems that I face in helpdesk and project management. The functionality brings to our screen is great. We loved its ability.

Positive: OneDesk helps to deal with many issues in business help desk and project management that includes ticket management, project planning, tracking the progress, ticket routing, feedback on helpdesk and working collaborated in the workspace.

Negative: The user interface is not friendly in my usage.

Summary: It's an excellent tool for everyone that is involved with customer support and projects team. OneDesk offers plenty of functions that efficiently manage help desk and project on one roof.

Positive: I love how easily combines our help desk and projects on the same dashboard.
On its help desk solution: I can chat, manage tickets and add FAQ posts.
On its project management: I can automate, track, manage and collaborate.

Negative: Its user interface is pretty basic. The discussion portal is bad.

Summary: Overall, OneDesk met our needs for our help desk solution. It offers a robust platform to support customers and manage projects on one screen. Communication and ticket creation for support is very simple.

Positive: It's a multi-functional platform to support customers and manage projects in the same place. The user interface is clean. The integrated chat makes it very easy for the client to communicate with us. You can track and follow tickets.

Negative: The reports or insights doesn't provide useful information.

Summary: We are extremely happy with OneDesk's services and the power of managing projects and helpDesk. It helps to solve our limitations gap between the support and sales team. It gives us the power to solve customer problems in a very short time.

Positive: You can easily integrate with Customer support and project manager in the OneDesk tool. Easy to manage customer services. Time tracking for projects. You can easily automate your support solution. Flexible dashboard to view all activity a request on a powerful screen.

Negative: It's very perfect for helpDesk and projects. No dislike.

Summary: It's a great platform integrated with the help desk and project management solution. With OneDesk I can effortlessly manage my customer and team. It's very easy to use and gives joyful experience with no issues.

Positive: This OneDesk platform will work for two functionality. Helps desk and project management.
Appealing user-interface.
Simple to manage and migrate from other tools.
Gives Fantastic support experience.

Negative: I never encountered any problem with this platform.

Summary: OneDesk is a multi-benefit platform to manage projects and helpdesk from one window. It offers the best help desk and project platform to automate the service. I highly recommend this tool.

Positive: It offers one dashboard to manage and organize projects and helpdesk. Its live chat option is very handy for clients. It also offers many flexible options to make managing automated.

Negative: It worked great for me. Nothing to share about cons.