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Description
Integrate all communication platforms where customers typically reach out to you. Streamline the ticket management process for efficiency. Regardless of whether your client contacts you via email, WhatsApp, Instagram Direct, or comments on Facebook, all inquiries will appear in your portal as tickets. Communication with clients is handled directly through the Helpdeskeddy interface, ensuring that all interactions are documented in the client profile for future reference. Your agents will no longer need to navigate through multiple systems or switch between various tabs. Each ticket is assigned a status, and once an operator resolves a request, they can mark it as "completed" and proceed to the next outstanding issue. Additionally, new tickets can be automatically assigned to operators based on their current workload or specific ticket characteristics. You can also configure automated responses to customer inquiries and notifications regarding ticket processing. This comprehensive system not only enhances productivity but also improves customer satisfaction by ensuring timely and organized responses.
Description
This solution streamlines your customer engagement operations and efficiently resolves support inquiries. By integrating all your communication channels into a single, user-friendly platform, you can enhance the productivity of your agents, leading to happier employees. You can create response templates, automate replies to common queries, adjust customer statuses automatically, and tag customers accordingly. Simplifying your workplace not only boosts efficiency but also enhances workflow. Utilize tags, manage agent assignments, control service level agreements, apply filters, and take advantage of response templates among other features. UseDesk enables you to monitor your response times and generate performance reports for your teams. Designed for ease of use, UseDesk offers pre-configured integrations, or you can connect your systems via our open API and SDK for iOS and Android. This way, your staff can work seamlessly without the need to switch between multiple applications, facilitating a more cohesive working environment. Ultimately, this platform fosters better communication and support for your customers.
API Access
Has API
API Access
Has API
Integrations
AppFollow
Botmother
Brand Analytics
Carrot quest
Facebook
Facebook Messenger
Gmail
Instagram
Mango
Stackreaction
Integrations
AppFollow
Botmother
Brand Analytics
Carrot quest
Facebook
Facebook Messenger
Gmail
Instagram
Mango
Stackreaction
Pricing Details
$10 per user per month
Free Trial
Free Version
Pricing Details
$50 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Eddy Soft
Founded
2005
Country
Latvia
Website
helpdeskeddy.com
Vendor Details
Company Name
UseDesk
Founded
2014
Country
Russia
Website
usedesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
