AzureDesk Description

AzureDesk is a low-cost, enterprise-class system that offers all the essential features for all businesses. AzureDesk's robust Ticket Management System provides end-to-end solutions to customers' problems. AzureDesk can support unlimited email addresses. All emails sent to these email addresses will be converted into tickets and displayed in ticket management. Support Center is available to answer customers' questions in your absence, providing Customer Service Support 24/7. Integrate AzureDesk to multiple apps such as Slack, JIRA, and more. Get detailed reports on customer interactions and Agent/Team performance. In private notes, mention your team members using the Twitter handle and invite them to work together to solve the tickets. Azuredesk allows us to manage support tickets according to ISO270001 standards.

Pricing

Pricing Starts At:
$12 per month
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
AzureDesk
Year Founded:
2014
Headquarters:
United States
Website:
www.azuredesk.co

Media

Play Video AzureDesk Screenshot 1
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Product Details

Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

AzureDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

AzureDesk User Reviews

Write a Review
  • Name: Robert B.
    Job Title: Human Resources Leader
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Azure augments our Apis management

    Date: Mar 20 2021

    Summary: Azure seems to us to be an efficient software when it comes to migrating information from virtual machines to our own servers. The encryption system allows us to monitor these operations at all times, and lets us delimit the level of accessibility to the information. We recommend Azure to operate systematically and without threats.

    Positive: By working with different types of Apis these can be separated, structured and analyzed completely separately, allowing us to follow the life of each api with much more technicality than before. The analysis system serves to periodically review the number of traffic that is passing from our main platform to the secondary platforms.

    Negative: We cannot perform data analytics involving data modeling processes, or at worst, we cannot import data models into the azure platform. This hampers our ability to control what happens within the behavioral analyses of certain individuals during group crypto development processes.

    Read More...