S-easy Description
Oversee, document, and evaluate the requirements of employees from various departments within the organization from a corporate standpoint. Address the needs of clientele across multiple communication platforms. Automatically relay customer inquiries to the appropriate departments or individuals. In your everyday operations, you can establish teams within Seasy and designate specific roles to each based on their areas of expertise. Keep yourself updated and aware through email notifications. Design email alerts to ensure that your clients or agents are aware of significant upcoming events, enhancing overall communication and engagement. Additionally, this system streamlines collaboration and fosters a proactive approach to meeting both employee and customer needs.
S-easy Alternatives
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
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Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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Scopedesk
Scopedesk is a help desk software designed to cater to both team members and customers effectively. It supports shared or personalized help desk workspaces, allowing for customizable access permissions that accommodate various teams and departments while facilitating information sharing across the organization. Depending on the specific needs of the organization, the entire site can be restricted from guest visitors, or select resources can be made available without requiring sign-in. The email-to-ticket conversion feature automatically transforms customer emails from multiple mailboxes into the ticket database, ensuring users receive timely email alerts and notifications. There is no installation required, eliminating the hassle of complicated team training. Scopedesk is quicker and simpler to implement and understand compared to any conventional online help desk software. Moreover, it offers reliable access to help desk data even when away from the office, making it compatible with today’s most widely used smartphones and mobile devices, ensuring that teams can stay connected and responsive at all times. This flexibility allows for seamless support, enhancing the overall efficiency of customer service operations.
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Kustomer
Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.
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Pricing
Pricing Starts At:
$29.99 per month
Free Trial:
Yes
Integrations
API:
Yes, S-easy has an API
No Integrations at this time
Company Details
Company:
S-easy
Year Founded:
2015
Headquarters:
Turkey
Website:
s-easydesk.com
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
S-easy Features and Options
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