HelpdeskEddy Description

Integrate all communication platforms where customers typically reach out to you. Streamline the ticket management process for efficiency. Regardless of whether your client contacts you via email, WhatsApp, Instagram Direct, or comments on Facebook, all inquiries will appear in your portal as tickets. Communication with clients is handled directly through the Helpdeskeddy interface, ensuring that all interactions are documented in the client profile for future reference. Your agents will no longer need to navigate through multiple systems or switch between various tabs. Each ticket is assigned a status, and once an operator resolves a request, they can mark it as "completed" and proceed to the next outstanding issue. Additionally, new tickets can be automatically assigned to operators based on their current workload or specific ticket characteristics. You can also configure automated responses to customer inquiries and notifications regarding ticket processing. This comprehensive system not only enhances productivity but also improves customer satisfaction by ensuring timely and organized responses.

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Pricing

Pricing Starts At:
$10 per user per month
Free Version:
Yes
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Eddy Soft
Year Founded:
2005
Headquarters:
Latvia
Website:
helpdeskeddy.com

Media

HelpdeskEddy Screenshot 1
HelpdeskEddy Screenshot 1
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Product Details

Platforms
Web-Based
Windows
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

HelpdeskEddy Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

HelpdeskEddy User Reviews

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