Alternatives to Total Support HelpDesk

EngageBay, a simple, affordable and integrated marketing, sales, and service automation platform, comes with free CRM. It was created to help small businesses and startups grow. The marketing automation suite allows you to save time, nurture your audience, and automate repetitive, manual tasks. The free CRM and sales automation allow you to organize all your contacts, track deals, and build your sales pipeline. You can also build lasting customer relationships. Finally, you can provide real-time support to customers with the helpdesk and live chat features. In minutes, track, prioritize, and resolve customer support tickets.

A SharePoint-friendly helpdesk solution that improves the quality and efficiency of your IT support services. Requests can be made via email or a website form. Tickets can then be created into a unified group. Notify HelpDesk operators immediately about any new requests or user replies. Track response time, prevent SLA violations, and escalate or notify about expired requests. Prepare reports on the quality of support services. Also, monitor quality indicators. If a request is not processed within the time limit, automatically escalate it. The client should confirm the resolution. A set of automatic notifications, escalation and other features can reduce the number of neglected or forgotten requests. Automatically displaying articles from the integrated knowledge database that are related to the question before the request is submitted reduces the number of requests

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

HelpCenter is an intuitive and easy-to-use customer service software for ecommerce. It makes it easier to communicate with customers. Our user-friendly FAQ creator will save you tons of valuable support team time. It allows you to quickly create a informative and easy to navigate FAQ page. HelpDesk makes it easy to manage all incoming queries from one location. Our customer service app allows your customers to instantly address their concerns with Live Chat in your store or by filling out a contact form outside of office hours. HelpCenter will make it easy to communicate with your customers in a seamless, unified manner.

FuseDesk allows you to interact with new leads. Automate the onboarding of new clients Automated workflows and templates allow your agents to spend their time where it is most important. Templates personalize and speed up your support. These merge fields can be added to the contact record. FuseDesk can connect to your favorite CRM. ActiveCampaign, Keap, and many other CRMs can be connected to FuseDesk. Ask about our simple, powerful integrations! Your customers are more important than your software. FuseDesk is completely free to try. No credit cards. No time limit. No obligation. FuseDesk is the new way to helpdesk.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

A help desk software can be deployed quickly and cost-effectively to simplify customer and employee support. Are you still using email and spreadsheets to send your requests? Mojo Helpdesk will remove them all and place them all in one location. The built-in knowledge base will reduce the number of incoming requests. Mojo helps you stay organized. Tickets can be assigned and tagged. Mojo automation can automate all of this. Mojo Helpdesk, a cloud ticketing system that is easy to use, helps companies provide better employee and customer service at a lower price. Metadot, the parent company of Mojo, needed a help desk that would provide personalized, dynamic, and natural customer service. This was over 10 years ago. We couldn't find one that would meet our needs so we created it. This is now available to organizations like yours. Today, thousands of agents from dozens to hundreds of companies use Mojo Helpdesk daily to help their customers and employees.

Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.

Marketing plans should include customer service. Customer service is key to making customers happy. Customers are the key to growth success. It takes five times more effort to acquire a new customer than it does to keep an existing one. Your clients will be more loyal if you can show them that you have delivered on your promises. Clients want high-quality products but also fast and accurate service. You can have complete control over the customer support process with a Help Desk system. It will prevent support calls getting lost or falling through the cracks. It will ensure that everything is tracked through resolution, improve customer satisfaction, and most importantly, boost the morale of your support staff. It doesn't need to be difficult or costly to implement a new Help Desk service. It doesn't even require technical knowledge.

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

HelpdeskAdvanced, a web- and mobile-based solution that is ITIL v3 compliant and which governs services within all organizational areas where Service Management is one prerogative to achieve, optimize, and effectively manage the business objectives. It operates through high-quality standards. HelpdeskAdvanced is a Service Desk solution that supports different strategic scenarios of service governance. This logic is supported by the automatisms and high configuration of IT and Business processes. HelpdeskAdvanced allows you to provide a simple and quick Service Desk solution for your users. It optimizes the User Experience by providing channels and interfaces that make it easy to use. The mobile app, which is available in the 10.1.16 version of HelpdeskAdvanced, makes the key features of Service Management available wherever and whenever you want them to be.

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

Poor customer service is the reason that US businesses lose $62B USD each year. Customer expectations are constantly increasing. Businesses must be able to respond quickly and offer highly personalized services in order to keep up with these demands. There are many help-desk options that can assist you in dealing with customer support like a pro. If your business processes are different, you will need to customize the system. This can be costly or impossible. Open Source means that our solution is fully customizable and flexible. You can use its modules in the same way as Lego bricks to create your business logic. DiamanteDesk was created to empower people to provide customer service without limitations. Don't follow restrictions, create your own rules. DiamanteDesk allows clients the freedom to implement the support functionality they need, rather than settling for existing limitations.

F1Helpdesk offers a simplified approach to IT Service Management, implementing Information Technology Infrastructure Library best practices. F1Helpdesk provides a simplified approach to IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices.

A built-in help desk module with FAQs and Knowledge-base will cut down on support tickets. Customers can use keyword searches to find the answers to their problems. Your user can search for answers and problems without needing to contact your support team. You can manage your FAQs from anywhere with the admin dashboard. What about a chat-like communication between your support team and your customer? You can have a real-time conversation within the app with your customers. To help you diagnose and resolve issues faster, customers can attach screenshots from the mobile gallery. Your support team can access device and app logs at any time to assist your technical team in problem resolution. All issues that are reported via email and mobile devices are stored in the system. They are accessible through simple, yet intelligent issue tracking screens. One positive review about your store is one that a happy customer of your app/game.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

E-Helpdesk Support, a product of RK Software, Inc, is an online helpdesk support system that allows businesses to quickly and efficiently support their clients. The system allows the business to provide the best possible support for their clients and to meet their clients' needs with minimal resources. This software helps businesses manage their resources efficiently. This software generates performance reports that allow the supervisor to monitor the efficiency of support staff.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

NetResults® Corporation creates and markets NetResultsTracker™, a web-based collaboration tool that allows companies to more effectively track, manage, and resolve a variety of business issues. NetResults Tracker is a web-based collaboration software that can be used to track bugs, issues, problem tracking and change management. It also supports workflow management, process management as well as help desk, knowledge bases, and an automated support portal. Web-based collaboration tool that helps companies track and manage business issues. NetResults Tracker Standard Edition includes additional collaboration features like alerts and escalate, discussion threads, and others. Our customers come from many industries, including entertainment, consulting, financial, government and hardware manufacturing, pharmaceuticals, retail, software, system integraton, telecommunications, transportation, and utilities.

Support Center Solution. Manage your simple and efficient helpdesk. Helpdesk. Collaborative ticketing is a powerful tool. You can prioritize, categorize, assign, and assign tickets to the appropriate agents. This will allow you to leverage the power of the entire organization to deliver customer satisfaction. Give your customers the support that they require. Your customers will appreciate a flexible and responsive interface. Simple admin panel. A simple admin panel that allows you to manage your tickets. Responsive design. Service-Run is responsive. It looks great on desktops, phones, and tablets. E-mail notification. Notify your customers via e-mail. Ticketing systems can be used to support and assist you in dealing with any issues/incidents within your organization. They manage the incidents from the time they are captured until their resolution. A ticketing system can be used to manage incidents by systematically capturing tickets and correctly categorizing them.

Simple yet powerful help desk software. No ticket IDs, no customer portal, and only personal emails for happy customers. Customers do not need to log in to any ticket numbers or portals. Instead, they receive a personal email. This allows customers to send their emails quickly and ensures that nothing is lost. Use @mentions and notes to quickly and easily collaborate behind-the scenes on any email. You can track metrics such as customer satisfaction scores and response times to help you understand your team's performance. Working with the team, re-typing old responses, working out who is responding to what, and making sure that nothing slips by the cracks are all tasks that can be done using email software. EvantoDesk is easy to use help desk software that will make you and your customers more productive and happy. Businesses across many industries trust EvantoDesk.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

Provide exceptional customer service in multiple languages via live chat, email and Facebook. For SMBs who want to quickly support customers via a fully integrated, cloud-hosted help desk. Kayako's helpdesk software has powerful, out-of-the box functionality that allows customer service teams to manage all requests and conversations. As you grow, support customers better and remain personal. Kayako's award winning helpdesk solution also includes live chat software to assist you in customer support. Kayako's live chat software allows you to offer a personalized, engaging chat experience 24 hours a day. Kayako's dashboard allows you to help customers on every channel in real-time. It's easy to customize our chat software and integrate it on your website, iOS or Android apps.

ReplyDesk, a cloud-powered helpdesk that allows online retailers to improve customer service delivery and reduce the time it takes for customers to get their questions answered, is available to them. ReplyDesk integrates seamlessly with email, social media accounts and webstores to provide a single inbox for all customer communications. Smart automation rules allow you to automate customer inquiries and email responses. Customer service agents can quickly insert suggested replies to common questions and create email templates. Agents can also tag tickets and mention other colleagues for help and organization. ReplyDesk automatically interprets messages from customers in your choice of 140 languages, so you can efficiently service multiple territories. You can resolve customer issues immediately and manage all returns, refunds, and disputes from all your webstores, marketplaces, and selling channels.

Unify and align management applications across business functions between the front end and back end. The unified agent desktop is widely used in contact centres. It pulls data from multiple back-end systems and makes it accessible in a unified view. This allows for faster resolution of issues, decision-making, and more first call resolutions. There is also a significant reduction in AHT. Using an integrated CRM and enterprise ticketing, all interactions can be raised instantly and assigned to the appropriate department. A collaborative operations management module that aligns the market survey and debt collections, sales automation, and call centre helpdesk with an integrable ticketing system. It integrates data from multiple sources, and provides trends and analysis. It offers comprehensive functionality for creating reports. Dashboards allow the business user to make sense of the data. These dashboards can contain both historical and current data that can be used to monitor.

Our Helpdesk software will help you manage your IT assets and provide excellent support to your users. Our Helpdesk software will help you manage your customers, their service contracts, and increase their satisfaction. Your team will be able to meet the support needs of your customers with ease if you provide them with an IT helpdesk. The ideal solution for effectively identifying, physically inventorying with Barcode & RFID tags and managing your movable assets. It is a service that is responsive to your customers (internal and external). They can ask questions and get a quick answer. It is a central software that is fast and effective for the helpdesk team. It can be accessed anywhere, anytime and on any device.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Apptivo CRM Software helps you attract, engage, retain, and delight more customers. No more juggling among multiple apps. You can manage your customers, finances, and support from your pocket. This will increase your productivity and improve your client relationships. All the following apps are available in one CRM: Invoices and Projects, Work Orders. Orders, Estimates. Help Desk. Expenses reports. An easy online CRM system that stores contacts, reminders and files. You can add more apps to the App Store if your business expands and you require them. You can manage your sales pipeline, keep track of employee activities, close more deals, and monitor employee activity. Track your sales and convert them into invoices quickly to get paid!

WonderDesk is an automated web-based help desk software solution. It is a Perl CGI script which can be easily installed on your web server. It improves communication between your company's customers and employees. It helps you keep your company organized. It does not require any software to assist your technicians or customers. It is 100% web browser-based. WonderDesk replaces your support email link. Say goodbye to messy email inboxes and support requests that get lost. Your customers will be happy with the WonderDesk help desk solution. They are notified by email every step of the way throughout each support request. They can log in anytime to check the status of their support request or update it. They can also meet one-on-one with the technician assigned to their support request.

HR HelpDesk, an industry-leading software for automated HR case management and call tracking, is HR HelpDesk. HR HelpDesk, also known as HR Case Management, allows human resources and HR service centres to efficiently manage employees' questions and inquiries. It improves HR service delivery, enables automatic workflows and tracks cases until closure. Our experience in HR software has been extensive. Our internal team is familiar with HR professionals and has worked with thousands of them over the years on software builds. They don't have the time to ask HR questions, and HR is not getting anything done in the context the actual business. HR will see increased business value if they have better access to information. Reduce frustration and increase employee engagement. Engaged employees are more productive for the business. Employees will be happier if they aren't constantly searching for the right thing. Instead, they can concentrate on the aspects of their job that they love.

Our simplified workflow makes it easier to resolve support tickets quickly. Our simplified workflow makes it easier to assign staff, priority, tags, and categories faster than any other helpdesk. Automate repetitive tasks. With just one click, find tickets. Help customers learn from your knowledge base. You can leverage articles by inserting them into tickets or as links. Your knowledge base can be integrated into your website. You can even style it to match. Snappy Widget allows you to access your knowledge base from any page of your website. Integrate our ticket widget seamlessly into your website to provide customers with elegant support access. With just a few key presses, you can insert pre-written content to support tickets and speed up your response time. Automate the handling of tickets. You can set up conditions to assign, tag and prioritize tickets, and even respond instantly when they are received.

The VI Service Desk is an IT Help Desk system that was created exclusively for HCL notes/Domino®. It integrates seamlessly, giving it the best ROI and lowest TCO. You can create a Service Catalog that includes the Incident, Problem and Change Management processes. Or you can use the VI Service Desk as a traditional helpdesk ticketing system. As your business grows, you can add new features to the Service Desk. The new SLA Engine allows for you to set stop, pause, or start conditions for SLAs based upon ticket conditions. To automatically notify the appropriate personnel, define SLA Milestones based upon a percentage of the expired SLA length. The VI Service Desk can be implemented globally as a web-based application or a replicable Notes application. Access the application via the Notes client, all major web browsers, iPad, or other mobile devices. The VI Service Desk, which uses proven Domino security features allows for security configurations based on user, group and role.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Pulsedesk automation tools based in artificial intelligence can help you increase the speed of your response and improve customer satisfaction. ChatGPT allows you to instantly adapt your answers based on the situation, while maintaining your company's unique voice. Our platform offers a comprehensive solution to manage customer inquiries, streamline your support process and reduce operational costs. It supports Gmail, client-portals, WhatsApp and live chat. You won't be charged for features that are not necessary. Our helpdesk allows you to keep your support costs down while still providing excellent service. With just a few mouse clicks, you can assign customer queries to support agents. This ensures accountability and ownership of each ticket. Our 360-degree platform allows you to monitor in real time who is working on which query and its status. This will allow you to make informed decisions.

With our multi-touch apps, augmented reality and virtual reality technology, you can engage users in a way that is unlike any other. Happy employees are the key to business success. SharePoint Helpdesk is a free internal ticketing system that can be used in Microsoft Teams for Office 365 and SharePoint Online Helpdesk solutions from Ignatiuz. Give them the care they deserve. SharePoint Online Helpdesk facilitates seamless communication between employees and helpdesk agents. Employees can create support tickets and track the status of their tickets all in one place. Administrators can easily access reporting features to gain insight into agent performance and aid in decision-making. SharePoint allows users to be notified automatically during ticket creation, resolution, response management. It allows cross-functional collaboration and synchronization for better productivity.

The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.

Your wordPress site makes customer support easy. Each action on every ticket is recorded. You are in total control! You can set up automatic emails to be sent on six key events, such as new ticket, ticket reply, etc. You have complete control over all text and graphics. Our premium add-ons give you more email options and event options. Assign tickets to the agent who has the fewest open tickets. Smart-agent is an add-on that allows for more complex ticket routing. You can add custom fields to your ticket forms. Choose from 13 field types, the most of any helpdesk plug-in! For even more power, you can use our premium custom-fields plugin. Integrate complex logic with powerful forms using the Gravity Forms Bridge. What good is a ticket if clients are unable to attach files? Multiple attachments are supported in every ticket, even the free version.

Track-It! Track-It! is the best IT helpdesk tool for IT teams. It offers a powerful suite integrated modules for help desk and asset management, knowledge management change management, purchase management, and endpoint management features such as patch management, software deployment, mobile device management, and software deployment. All this at an affordable price. You can eliminate manual processes that result in countless emails, sticky notes, lost problems, overworked help desk staff, and inability to track or prioritize tasks. Track-It! Track-It! automates ticket creation, categorization and routing, as well as prioritization. This will streamline your help desk ticketing process. Your IT operations' central hub is the help desk. Track-It's help desk ticketing tools are great! Track-It's help desk ticketing features are designed to be both intuitive and functional. This will make it easier for your team to keep track of their work, prioritize open issues, track time spent on IT tasks, and monitor top issues that impact your business.

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.

It eliminates the hassle and cost of using multiple half-baked products. Abhisi is an all-in-one solution that can boost sales and grow your customer base. You can respond to customers quickly and efficiently on any of the channels they prefer. Abhisi allows you to provide assistance to your customers as quickly as possible to increase trust, satisfaction, and reduce returns, refunds, and churn. There is nothing you need to install or configure on your server. All you have to do is redirect your support emails towards Abhisi, and you'll be on Cloud 9. Support answers are quick and easy to find with pre-defined responses. You now have time on your side. You can answer support questions from any device, anywhere on the globe, and at any time. Intelligent processing can handle messages replies, assignations to team members, sending notifications, and message tagging.

SP IT Support is a simple but effective Microsoft Teams / SharePoint helpdesk app that includes helpdesk and change management, IT Asset tracking, calendar, discussions, and technical documents management. SP IT Support is a team-based help desk application that combines business process automation and a collaborative experience. This is not the case with traditional standalone helpdesk applications. The MyIT portal is available through MS Teams and SharePoint. It allows users to submit tickets and access a knowledgebase, documents, and training links. IT staff can access the secure Staff Portal via Microsoft Teams or SharePoint. This portal allows IT staff to organize communications, documents, and IT activities. A Power BI Dashboard integrates with the portal to provide visibility to management.