E-Helpdesk Support Reviews

E-Helpdesk Support Description

E-Helpdesk Support, a product of RK Software, Inc, is an online helpdesk support system that allows businesses to quickly and efficiently support their clients. The system allows the business to provide the best possible support for their clients and to meet their clients' needs with minimal resources. This software helps businesses manage their resources efficiently. This software generates performance reports that allow the supervisor to monitor the efficiency of support staff.

Integrations

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Reviews

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features

design

support

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Company Details

Company:

RK Software

Website:

www.rksoftwareinc.com/products/helpdesk-management-system/

Media

Product Details

Platforms

SaaS

Customer Support

Phone Support

Online

E-Helpdesk Support Features and Options

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

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