An anonymous reader writes to mention a MacWorld article covering research by the Forrester group. Their report shows that mass dissatisfaction with Microsoft and its products could lead to defections from the company. From the article: "Over all, only Apple and Tivo saw their brand trust rise in the last two years, according to the report. The final tally saw Bose, Dell, Hewlett-Packard, Panasonic and Sony earn the highest marks, while Microsoft, Gateway and LG ranked lowest. The low scores for Microsoft could mean good news for Apple as consumers showed their distrust of the Redmond-based software-giant."