Alternatives to Helpjuice

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.

Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.

Aprio board portal software saves time in board meeting preparation, improves board communication and engagement and streamlines decision-making beyond the boardroom. Our secure, easy to use cloud-based board portal is the first choice among credit unions, financial services, banks, healthcare and education organizations to provide instant access to board materials on any device and enable real-time collaboration and communication. Backed by 24/7 support from former board administrators, we make good governance simple.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Bloomfire stands out as the frontrunner in knowledge engagement, providing a seamless experience that links teams and individuals to the essential information required for job success. Our cloud-based platform serves as a centralized, searchable hub where users can interact with shared knowledge, fostering the growth of their organization's collective intelligence while enhancing collaboration and efficiency.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Collaborate securely with anyone, from anywhere, using any device. Safeguarding your confidential files in the cloud is paramount, which is why we have implemented sophisticated security measures, smart threat detection, and comprehensive information governance. However, we understand that your requirements extend beyond these essentials. Need strict data privacy? Absolutely. Want data residency? Of course. Concerned about industry compliance? We've got that covered too. Your organization thrives on collaboration among a diverse group of individuals, including teammates, customers, partners, and vendors. Ensure everyone is aligned with a unified platform that facilitates easy collaboration on your most crucial content. Ultimately, you deserve to share files without encountering frustration, all while enjoying the assurance that your data is secure. Engaging in tedious, manual processes can drain hours from your workday. That's why we empower anyone to automate the repetitive workflows essential to your operations, such as HR onboarding and managing contracts and digital assets. As workflows accelerate, you gain more time to focus on what truly matters, enhancing productivity and efficiency across your team. By streamlining these processes, you can foster a more dynamic and responsive work environment.

Notion is a comprehensive all-in-one workspace that empowers teams to write, plan, collaborate, and organize everything in one place. The platform offers a wide range of tools to create documents, manage tasks, and build detailed project roadmaps, allowing teams to work smarter, not harder. Notion's AI-powered features assist with summarizing lengthy documents, drafting content, and providing quick answers to questions related to ongoing projects. The platform's high degree of customization gives users the flexibility to set up workflows, build templates, and tailor the workspace to their needs, making it ideal for teams of any size. Whether it's managing a project timeline, tracking goals, or maintaining a shared knowledge base, Notion provides a flexible and powerful solution for improving collaboration, communication, and overall team productivity.

KnowledgeOwl is simple, intuitive, and clean. It takes the complexity out of building and maintaining knowledge bases for customers and employees. There are no distractions or complicated setups. KnowledgeOwl is a simple knowledge base software that can help improve customer satisfaction and knowledge retention. Our friendly support team is available to assist you if you need us. Customers love these features: - Full branding and theming control, plus private domain at all subscription levels WYSIWYG Editor and the ability to edit source HTML - Embeddable contextual widget to display your knowledge base content on your website or app Flexible Table of Contents organization, navigation Advanced Security and Restricted Access Options - All themes are mobile-responsive right out of the box - ElasticSearch-based searching functionality - Glossary with pop-over definitions and automatic highlighting

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection

Hosted knowledge base software for creating a private or public knowledge base. You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it. HelpSite offers you... Support site with FAQs and knowledge base. It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need. Smart contact form that automatically suggests articles as the user types. Users receive their questions faster and support agents are able to save time. An admin interface that is super easy to use to create knowledge base articles quickly and easily. Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.

Implementing enterprise knowledge management software enhances support capabilities by leveraging AI to optimize both agent-driven and self-service assistance. Foster a culture of knowledge sharing that significantly elevates the customer experience while distributing knowledge throughout your organization. Equip every team member with access to a centralized repository where they can both contribute to and access crucial support information. This approach facilitates a rich, multi-channel experience for users. By integrating AI-driven search functionalities, intuitive designs, gamification elements, and federated content from various sources, you can ensure an exceptional experience for customers. Maintain high engagement levels by regularly updating your knowledge base and identifying any gaps that may exist. Additionally, interactive dashboards provide valuable insights into the overall health of your knowledge repository, along with data regarding its usage, effectiveness, and overall adoption. Ultimately, a well-managed knowledge base not only improves support but also empowers users to collaborate more effectively.

eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.

In today's market, customers increasingly anticipate that businesses will offer self-service options as an integral part of their customer support. A core component of achieving a successful and satisfying self-service experience is the implementation of a robust knowledge management system (KMS). This system plays a crucial role in ensuring that the information available through self-service platforms is well-crafted, systematically arranged, and precisely tailored to meet the needs of users at the appropriate times, across various communication channels. When effectively optimized, a knowledge management system can significantly enhance the efficiency of self-service platforms, speed up the resolution of issues, and foster an enriching experience for customers. By leveraging data analytics, organizations can identify and rectify usability challenges, which in turn streamlines self-service workflows and enhances the overall customer journey. Additionally, shifting customer inquiries from immediate interactions to pertinent informational resources can drastically lower support costs, transforming substantial expenses into minimal ones. Ultimately, the integration of these strategies not only meets customer expectations but also positions organizations for long-term success.

Mayday consolidates your knowledge, ensuring it is harmonized and smartly shared within your contact tools or through an insightful FAQ, precisely where your users require it. The proliferation of various tools can significantly obstruct effective knowledge management. Unify all business intelligence within one solution, making Mayday's knowledge base the definitive source of truth for every team member. This ensures that knowledge is readily accessible, even during customer interactions, as it is seamlessly integrated into the advisor's workspace. With an AI-driven search engine and intelligent content recommendations, your response speed and quality are significantly enhanced, allowing for more efficient customer service interactions and better overall satisfaction. In a world where clear communication is key, Mayday empowers teams to deliver exceptional support with ease.

AI-driven Conversational Customer Engagement enhances both automated and agent-assisted customer experience channels. Implementing self-service solutions has been shown to reduce customer contact by as much as 50%, while simultaneously boosting engagement and improving overall satisfaction. Synthetix's intuitive AI-powered FAQ self-service software provides customers with a quick, relevant, and user-friendly method to seek answers and explore FAQ content by inputting naturally phrased inquiries, all without consuming valuable resources from your customer care team. This innovative approach to customer engagement, exemplified by the Synthetix FAQ Chatbot or Virtual Agent, not only addresses customer inquiries but also has the potential to generate new revenue streams. Our advanced chatbot technology proactively assists customers from their very first interaction with your brand, assessing their needs and collaborating with your CRM to tailor their experience, thereby generating leads and strategically directing them to the most suitable contact channels for further assistance. By embracing this next-level solution, businesses can expect to see increased efficiency and improved customer satisfaction.

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Expand your horizons beyond conventional knowledge management systems. With EV Self Help, our innovative employee self-service software, you can effortlessly capture, distribute, and evaluate knowledge like never before. Users will experience a more interactive and engaging method for accessing information, mimicking the personal touch of human interaction, all powered by advanced natural language processing (NLP) and contextual awareness. The software's intuitive drag-and-drop design studio simplifies the creation of Q&A decision trees, ensuring rapid deployment. EasyVista Self Help also supports the integration of various document types and multimedia elements, such as videos and images, providing users with a rich experience that empowers them to resolve issues independently. Additionally, the quickstart feature streamlines the process for subject matter experts, allowing them to convert existing knowledge documents into structured guided procedures and FAQs effortlessly, making knowledge management more efficient than ever before. This seamless integration of technology and user experience paves the way for a more knowledgeable workforce.

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

Support your customers as if you have a personal connection with them. Create engaging guides that assist your customers in achieving activation, resolving issues, and finding success based on their individual needs. Stonly simplifies the process of developing, sharing, and accessing knowledge, ensuring your team has the necessary resources and solutions to thrive. With Stonly, you can provide immediate, tailored assistance exactly when and where it is required. The platform features a robust collection of onboarding and adoption tools that merge detailed user data with real-time user actions, guiding them on customized paths toward their goals. These interactive guides are designed to adapt to each customer's unique preferences, enhancing their overall experience. Our versatile widget empowers customers to access personalized guidance whenever they need it, no matter their location. Easily integrate Stonly into your existing customer support, data management, and knowledge-sharing platforms to maximize its impact. This seamless integration fosters a more efficient support experience while ensuring that your customers feel valued and understood throughout their journey.

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.

Empowering your workforce is essential for them to provide exceptional service to your clients. Our omnichannel platform ensures that your employees work within a cohesive, intuitive framework that enhances the overall customer experience. By utilizing Panviva, you can minimize time spent on monotonous tasks, foster teamwork, and optimize the knowledge within your organization. We consolidate all organizational knowledge into a single, easily accessible location, motivating your staff towards achieving customer satisfaction. This means regardless of whether someone is the first or the hundredth hire, everyone can access the same reliable information. Our platform enables users to organize, share, and collaborate on materials seamlessly without navigating away from their workspace. Each team member is equipped with the necessary tools and resources to perform their duties effectively while receiving timely updates about any changes. In contrast to traditional onboarding methods that relied on classroom instruction and outdated manuals, Panviva empowers new employees to find all required information independently, ensuring they are well-prepared from day one. This innovative approach not only enhances efficiency but also contributes to a more confident and capable workforce.

Utilize ProcedureFlow, a cloud-based knowledge management platform, to convert intricate company operational data and processes into captivating visual maps. By leveraging ProcedureFlow, lengthy 200-page company manuals can be seamlessly transformed into user-friendly management tools, significantly reducing training and mentoring durations while enabling employees to achieve expertise more swiftly. This innovative approach enhances comprehension and retention of crucial information, ultimately fostering a more knowledgeable workforce.

Transform your customer service experience with AnswerGPT™, the cutting-edge generative AI Answer Engine designed to enhance your support team's efficiency, elevate customer satisfaction, and reduce operational costs. By converting your enterprise’s valuable knowledge into responsive solutions, your team can swiftly tackle issues, enhance the quality of interactions, and maintain customer satisfaction. This innovative system automatically manages frequent inquiries, categorizes similar cases, and allows your staff to concentrate on more critical tasks. AptEdge seamlessly integrates with all of your existing applications, including knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, and collaboration platforms, ensuring comprehensive coverage for your needs. Equip your sales team with a competitive advantage, keep your developers focused on coding, and assist your product teams in refining their offerings. Additionally, empower your agents to become instant experts and gain complete visibility into emerging issues, enabling you to proactively address them before they affect your business operations. Ultimately, this solution revolutionizes the way you handle customer interactions and internal processes, leading to a more efficient and responsive organization.

Introducing the ultimate platform for workplace and document collaboration that empowers both teams and individuals to create, collaborate, and manage their work seamlessly from any corner of the globe. This tool allows users to swiftly generate versatile notes, documents, wikis, knowledge bases, project plans, client outputs, training manuals, and client portals, all while ensuring smooth integration with the applications you already use. Centralize your work efficiently in one location, utilizing Bit for smart notes, research endeavors, freelance tasks, client outputs, academic work, and much more, all presented in an aesthetically pleasing format. Collaborate with team members, clients, partners, or students, no matter their geographical location, and engage in real-time project collaboration. With guest access features, you can easily invite clients, partners, and contractors into your workspace to enhance productivity. Bit is designed to scale with your organization, whether your team is centralized or spread out internationally. Maintain a well-organized repository of company knowledge that spans across various departments, teams, projects, and clients, all housed within a single, easily accessible hub for ultimate efficiency and collaboration. This all-encompassing platform not only boosts productivity but also fosters a cohesive working environment, essential for modern teams.

Gain a comprehensive understanding of the entire KCS journey, including forthcoming steps, interdependencies, and accomplishments, by navigating the Swarmica development tree that illuminates all techniques and phases associated with KCS. Agents can effortlessly search the existing knowledge base directly from their ticket workspace, and if any knowledge is lacking, they can promptly capture it with minimal hassle. Additionally, tickets linked to documented issues in the knowledge base can be attached or detached to analyze product patterns and trends effectively. It is essential to establish performance evaluators and equip them with the necessary tools to evaluate compliance with the KCS process and the quality of the articles produced. This approach not only provides constructive feedback to agents but also ensures that their individual objectives are in sync with the broader goals of the organization, ultimately fostering a culture of continuous improvement and collaboration. In doing so, the organization can enhance its overall productivity and service delivery.

Seismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email.

Lark is an ideal solution for frontline industries or global teams communicating cross-border.It combines chat, meetings, document editing,project management, and automation tools in one intuitive platform, simplifying your workflow and enhancing team communication. It suits teams of all sizes, from small groups to large multinational companies. By utilizing Lark Base, teams have the ability to construct a CRM solution that aligns with their present requirements and is capable of expanding along with the business. Additionally, Lark is well-equipped to serve as a project management tool, providing project managers with robust features for planning, tracking, and executing projects effectively. Key features - Base, Lark’s project management solution — a spreadsheet-based collaborative database with multiple views for project visualization. - Fully customizable CRM system, with the ability to tailor permissions for different team members - Meetings, Lark’s audio and video conferencing tool, with advanced collaboration features like Magic Share, subtitles with real-time translation, and breakout rooms with up to 50 different groups within a single meeting

Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.

Verint Knowledge Management uses patent-pending artificial intelligence (AI), to create a more natural, automated, and effective way to connect people with answers. It is time to implement a knowledge management system. - Can understand the nuances of how people ask questions. It is important to understand what people mean and not what they type. - Predicts what people are going to ask and anticipates their needs. - Continued use improves. Acquires and clusters knowledge. Facilitates access to content.

eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement and project/task collaboration integrated within one holistic solution. With eXo Platform, companies can connect, engage and reward their employees, customers, and partners with its social, engagement and gamification capabilities.

Kapture is a powerful omnichannel Customer Experience Management platform powered by AI. It has a strong focus on customer service. Kapture adapts to changing customer expectations and transforms a good customer experience into a great one. Kapture's technology and teams are built from the ground up to focus on "the client". Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industries: Retail (offline and ecommerce), BFSI, Travel, Consumer durables (consumer products and appliances), and today, it helps 1000+ businesses across 16 countries create wonderful experiences for their customers.

Introducing Starmind: an innovative platform that seamlessly connects every employee within your organization to the most relevant knowledge available, powered by artificial intelligence and accessible in real-time. Unlike other solutions that merely document information or facilitate communication, Starmind takes it a step further by leveraging proprietary AI to create a dynamic network of expertise and knowledge, ensuring that your teams consistently have access to the most precise and current information. This streamlined platform provides on-demand answers, up-to-date insights, and specialist knowledge, allowing your teams to concentrate on what truly matters. By effectively interpreting the existing data within your organization, Starmind’s advanced AI evaluates the countless data points generated by your teams each day and utilizes that analysis to construct a real-time repository of your organizational knowledge. As questions are directed to the most qualified individuals, the result is high-quality answers delivered swiftly, fostering a more efficient and informed workplace. This approach not only enhances productivity but also cultivates a culture of collaboration and knowledge sharing among employees.

Diagnose and resolve service issues quickly, accurately, and more profitably. Neuron7's AI predicts issue categories and resolution steps to help your newest team members perform as well as experienced call center agents and field service technicians. Deflect calls, increase first time resolutions, and reduce parts wastage while capturing expert knowledge. Neuron7's AI continually learns to find the best resolution paths and guide people to success quickly, despite having 1000s of agents and 1000s product configurations.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.

Nuclino acts as a collective brain and helps teams bring together all their knowledge, documents, and projects in one place. It's simple, modern, and fast. Over 12,000 companies and teams around the globe trust Nuclino.