RightAnswers Description
Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.
RightAnswers Alternatives
Noodle
Vialect has been helping companies to connect people, content and capabilities for over a decade. Noodle is an All-in-One platform that provides office staff & remote teams the ability to post ideas, create content, share schedules & have video calls all within a single secure site. On Premise and Cloud hosting available.
Learn more
GreenOrbit
GreenOrbit has been in the intranet software industry for more than 20 years and has worked with many IT departments on successful intranet projects of all sizes.
- Our out-of-the-box intranet software is quickly deployed.
- Once deployed (either in the cloud or on-premise), GreenOrbit is easy to manage and requires minimal input from the IT department, which in most cases can be outsourced to other departments for day-to-day management.
- GreenOrbit is easy to use - in fact, it is used by over one hundred customers and more than 380,000 users.
- It provides a centralized location for communication and document management, forms and workflows, and many other features.
- Most importantly, GreenOrbit is secure.
Learn more
livepro
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
Learn more
KMS Lighthouse
Call centers face a significant challenge in providing the correct answers to customers' questions at the right time.
Providing the right answers at the right time is crucial to the customer experience.
Knowledge management can assist you in illuminating your path.
Any question, at any time, from any device, can be answered.
Lighthouse simplifies information discovery and cuts training and onboarding time in half.
The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
Learn more
Integrations
No Integrations at this time
Company Details
Company:
Upland Software
Year Founded:
2010
Headquarters:
United States
Website:
uplandsoftware.com/rightanswers/
Media
Recommended Products
Secure your business by securing your people.
Take the guesswork out of password management, shadow IT, infrastructure, and secret sharing so you can keep your people safe and your business moving.
Product Details
Platforms
SaaS
Customer Support
Phone Support
24/7 Live Support
Online
RightAnswers Features and Options
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
RightAnswers Lists
RightAnswers User Reviews
Write a Review- Previous
- Next