Knowmax Description

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

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Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
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Pricing

Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

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features
design
support
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Company Details

Company:
Knowmax
Year Founded:
2017
Headquarters:
India
Website:
www.knowmax.ai
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Media

Play Video Knowmax Analytics Dashboard Content Management in Knowmax Decision Tree Tool Feedback management Pictorial Guides Knowmax for Support Agent
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Product Details

Platforms
SaaS
Windows
Mac
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online

Knowmax Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Knowmax Lists

Knowmax User Reviews

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  • Name: Maninder K.
    Job Title: Marketing Executive
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Robust Knowledge Management Tool with Room for Refinement

    Date: Nov 29 2024

    Summary: Knowmax is a robust knowledge management platform that has helped our team streamline operations and improve customer service. But there’s a slight learning curve.

    Positive: AI-guided knowledge management is a standout feature, enabling teams to easily access the most accurate and relevant information across multiple channels, ensuring a consistent and mistake-free customer experience.

    Negative: While Knowmax offers impressive functionality, the interface can be overwhelming for new users.

    Read More...
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