KMS Lighthouse Description

Call centers face a significant challenge in providing the correct answers to customers' questions at the right time.

Providing the right answers at the right time is crucial to the customer experience.

Knowledge management can assist you in illuminating your path.

Any question, at any time, from any device, can be answered.

Lighthouse simplifies information discovery and cuts training and onboarding time in half.

The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.

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Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
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Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
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elevio Reviews
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Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.
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Integrations

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Reviews - 4 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
KMS Lighthouse
Headquarters:
Israel
Website:
www.kmslh.com
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Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
24/7 Live Support
Online

KMS Lighthouse Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

KMS Lighthouse User Reviews

Write a Review
  • Name: Tomer S.
    Job Title: Chief knowledge officer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    KMS Lighthouse knowledge portal solution

    Date: Jan 12 2022

    Summary: Working with our project manager is a true joy. I get plenty of suggestions and tools to improve searchability and make use of the various editor features such as reports, video embedding and more.

    Positive: Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete.

    Negative: The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes.
    A limited number of widget to be used on the homepage.

    Read More...
  • Name: Almog S.
    Job Title: Knowledge manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Use KMS

    Date: Jan 12 2022

    Summary: I think it’s the best knowledge software for every company.
    This software makes users life more easy.

    Positive: Easy to use, user friendly.
    The Ui is very good and looks like a high level platform.
    The search engine is fabulous.

    Negative: Its support should be more quicker and answer the customer with more details.

    Read More...
  • Name: Ariel P.
    Job Title: Retail System department manager
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Retail systems department manager

    Date: Jan 12 2022

    Summary: I have an experience as a user and as a system manager and I learn the product in several organizations.

    Positive: There are a lot of new features in the last version and the implementation process is very simple and obviously.

    Negative: The pricing model needs more options like types of users.
    The system should have the options of specific floating modules.

    Read More...
  • Name: Nofar L.
    Job Title: רכזת ניהול ידע
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Pretty good can always be better

    Date: Jan 26 2022

    Summary: Overall good product. The people I work with from KMS are amazing. The team is very attentive and helpful. It's also very nice to know that the costumers can make suggestion that will be taken into consideration.

    Positive: I liked that the product relatively easy to mange and work with.
    Very intuitive and user friendly.

    Negative: The information item pages are very blend, not very appealing to the eye.

    Read More...
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