Average Ratings 2 Ratings
Average Ratings 10 Ratings
Description
Helpjuice is an innovative software designed to serve as a comprehensive knowledge base, allowing organizations to consolidate all their information within one user-friendly platform. This online tool empowers users to independently find answers, clarify uncertainties, and address problems without needing to reach out to customer support. Among its standout features are smart instant search capabilities, detailed analytics, visual data representation, a content library, efficient data management, and document tagging and organization, among others. Additionally, Helpjuice is tailored to enhance the overall customer experience by streamlining access to information.
Description
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Zendesk
Yes
Assembled
Yes
Genesys Cloud CX
No
Intercom
Yes
Microsoft Teams
No
NiCE CXone Mpower
No
Salesforce
No
Shopify
Yes
Slack
No
Stackreaction
Yes
Integrations
Zendesk
Yes
Assembled
No
Genesys Cloud CX
Yes
Intercom
No
Microsoft Teams
Yes
NiCE CXone Mpower
Yes
Salesforce
Yes
Shopify
No
Slack
Yes
Stackreaction
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Pricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Helpjuice
Founded
2011
Country
United States
Website
www.helpjuice.com
Vendor Details
Company Name
livepro
Founded
2001
Country
Australia | USA
Website
www.livepro.com
Product Features
Document Collaboration
Access Control / Permissions
No
Autosave
No
Chat / Messaging
No
Cloud Storage
No
Comments / Annotations
No
Edit / Change Tracking
No
Electronic Signature
No
Multiple File Formats
No
Pre-made Templates
No
Search
No
User Tagging
No
Version Control
No
Workflow / Approval Process
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Work Instructions
Branding & Style Sheets
Yes
Content Management System
Yes
Drag and Drop
Yes
Dynamic Tags
Yes
Employee Feedback
Yes
Guide Approval Workflows
Yes
Media Editor
Yes
Multi-Brand Publishing
Yes
Rich Text Editor
Yes
SSO (SAML)
Yes
Translations
Yes
User Management
Yes
Version Control
Yes