60 years ago, circa 1960, computers were not in hospitals.
50 years ago, circa 1970, computers provided reporting of laboratory tests as well as some behind-the-scenes business, accounting, and logistical services.
40 years ago, circa 1980, those uses were more robust, but still behind-the-scenes administrative tools not relevant to direct patient care. Clinical computing started to appear in bedside monitoring and in imaging (ct).
30 years ago, circa 1990, computers and databases helped facilitate traditional hospital services, like record keeping and locator for the traditional x-ray file room. Clinical data at the bedside could be entered and accessed in special units like the icu. Software programs that could be used by individuals on PC's and laptops started to appear.
20 years ago, circa 2000, networking and the internet were upon us, and computerized data entry and retrieval could be implemented across a hospital, leading to early versions of electronic records meant to be used by all staff and units.
10 years ago, circa 2010, internet and digital infrastructure point the way toward retirement of traditional hospital records and information utilization. Faith in digital infrastructure and electronic systems is youthful and optimistic, but also foolishly quixotic, same as the dotcom bubble of the prior decade.
Now, circa 2020, we are reaping what we have sown. The internet is the bastion of the overtly corrupt and criminal, and also of the insidious criminals, the companies who sell self-serving apps and services to those who cannot imagine life without a blinky-light gizmo at their fingertips.
As someone who as witnessed all of this, I can attest that medicine has developed spectacular new technologies that cure problems that could only be fantasized about in 1960. But for basic hospital operations, cost containment for good care, access to competent care, and the sense of certainty and security that comes from knowing that educated practitioners and compassionate hospitals will be there to serve them, that has changed, for the worse.
Technology has helped certain things, but before all of the technology, general care was as good or in many ways much better than today. The cynicism about modern medicine that now abounds, as heard in comments in this thread, was unheard of 60 years ago. Technology is not itself the culprit. Greed, greed, money, more greed, and the collapse of morals among financiers and hospital rapist-entrepreneurs and their boards of directors have been, perhaps more than anything else, been the major problems. But technology is used to further these problems. The old saying is that "if you can't dazzle them with brilliance, baffle them with bullshit". Technology for modern hospitals has become the veneer of cow poo that masks that fact that fundamental "use you eyes, ears, and brains" approach to patient care or anything else fallen by the wayside.
So, when the computer goes down, no one knows what to do. A few years ago, there was a commercial on TV. I cannot recall and who cares what they were talking about, but it was ironically sad and funny. Two business people, suits and briefcases, are riding a tall escalator from the lobby to mezzanine of a huge modern office high rise. Half way up, the power goes out. They are stuck on the escalator, not knowing what to do. "Help" they call out, too stupid to just walk up or down. That is what this story is all about. Too stupid to know what to do. As someone else on this thread already commented, technology does not make people stupid, just makes stupid people more obvious. That is what this story is all about.