That's the answer, doesn't make it true. I've had many instances of being told many conflicting things, enough that I can't quote one response and consider it final.
What happened to critical thinking, or at least considering alternatives?
Taking a fact that matches your beliefs, yet is not actually true, is literally the whole problem of the current USA election cycle. And you are part of the problem, regardless of your country of citizenship.
In addition, sibling post is correct about customer service repeating talking points, frequently without understanding. Same problem.
Stop being the problem.