Alternatives to NICE Employee Engagement Manager (EEM)

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

NICE Workforce Management is the industry's best workforce management software solution. This solution delivers the most accurate and actionable forecasts and schedules in the industry. It helps businesses reduce labor costs and achieve their goals through its patented forecasting algorithms. NICE WFM can help you reduce headcount, simplify long-term planning and improve agent engagement. It also helps you increase workforce efficiency.

Cloud contact center that connects agents, employees, and customers. Increase customer satisfaction by increasing engagement, collaboration, and operational effectiveness. Create better experiences, activate agent potential, and support new ways to work. Discover patterns and trends, gain valuable insights and take action with confidence. A reliable and secure platform will help you reduce IT dependency and ensure your success.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

Multicloud contact center solutions allow you to choose any cloud. You can create personalized customer experiences at scale. Global enterprise contact centers require complex requirements, from flexible deployment options to the most up-to-date communication channels. Genesys Engage is the contact center software of choice for global brands that require sophistication and scale. Genesys Engage is a fully-featured omnichannel engagement platform that supports larger digital transformation projects. It gives you a competitive advantage in today's market. Genesys Engage is what you can do. Unify all digital and voice channels, self-service, and inbound and outside interactions. You will have the foundation to create personalized, holistic experiences for your customers. For better results, match the right resource with the right customer. Enterprise routing is best-in-class and makes the most of both automated and assisted engagements.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Are you tired of using Excel to plan your shifts but not ready for a more complicated and costly system? Smartplan offers everything you need at a low cost: Easy shift planning, communication, shift swapping and punch clock. You also get salary, free apps, and everything else in between. Our flexible and user-friendly tool makes it easy to create, share, and update staff rotas. You will never miss a shift in your rota. Your employees will be able to access their shifts from their phones. Our Android and iPhone apps make it easy to manage shift swaps. Get a complete overview of the actual and planned work hours of your employees. The planning phase is the first. This is the part of the puzzle that determines and covers the staffing requirements. Smartplan provides you with a complete planning overview in an easy-to-use shift planning system. Smart template system that allows you to create rotas using repeating patterns.

AgentTime™, a call center scheduling software, is an affordable and easy-to-use solution for managing call center workforce. Our AgentTime software allows you to import call volume forecasts as well as average call lengths per time period. AgentTime will generate optimal weekly schedules to your agent groups. AgentTime's call center scheduling software also includes Portage's powerful call center designer and SimACD call centre staffing software. These modules allow you to calculate the optimal agent levels for your workweeks. Call Center Designer uses established Erlang-C formulas to predict your staffing needs and other performance statistics for each period of your workday. SimACD refines these calculations, allowing you to try out different numbers in a computer-simulated automated call distributor (ACD), before creating your schedule. You can create weekly schedules using our intuitive user interface.

TelStrat WFO offers world-class workforce optimization functionality through an easy-to use interface. Engaging and managing your team well is key to optimizing your largest investment and exceeding your customers' expectations. The solution is a workforce optimization program, supported by the right software. Serenova provides that solution via both cloud and on-premise WFO software. To meet service levels, schedule skilled agents quickly and accurately. Use wizard tools to forecast future requirements and predict them. Agents can enter their schedule preferences and view their performance via the My Time web portal and mobile app. Gamification features can improve agent motivation and performance.

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

The nature of conversations at contact centers is changing dramatically. The conversations that are made via voice channels are more complex and require a human touch, thanks to digital technology. These emotionally charged conversations are a key factor in customer loyalty. Organizations have difficulty training their phone workers - in-house, remote or in a BPO - on the soft skills that are essential for customer success. They lack key behavioral insights that can drive improvement and understand the impact on each customer interaction. Cogito provides an artificial intelligence coaching program to enhance the emotional intelligence of telephone professionals.

Our software allows contact center staff to make changes to CallTaker skills configurations without having the need to rely on other support organizations. It allows you to monitor, track and manage Call Taker availability in real-time. Contact center operations have the ability to deal with unexpected Call Volume Fluctuations and Arrival Patterns. Facilitates future scheduling of recurring projects and initiatives. Allows temporary management of Call Taker "On Phone" availability schedules. Operation allows temporary adjustments to Call Taker skills configurations with no IT assistance. All temporary changes to Call Taker skill configurations are automatically rolled back.

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

Cisco Webex Workforce Optimization offers integrated capabilities for team performance and management to enhance our Unified Contact Center Express or Webex Contact Center product offerings. Supervisors need the data and tools to manage their team and provide exceptional customer service. Scalable voice and screen call recording, as well as quality evaluation solutions, can improve first call resolution and team productivity. Managers can now focus on strategic improvements and receive real-time feedback, without having to worry about scheduling. Data-driven insights are available from speech and desktop action analysis. This will help improve customer experience and drive sales. Webex Workforce Optimization is integrated directly with Cisco Unified Contact Center Express or Webex Contact Center solutions. This allows you to transform the supervisor experience and create an exceptional contact center.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

Issio's mission is to provide the latest technology, as well as outstanding customer service to frontline employees of the VA Health System. This includes managers and leaders. Issio’s technology is designed for ease of use and learning. It helps everyone who uses it. Issio aims to optimize efficiency, communication and safety for our users. Issio is a cloud service provider authorized by the federal government, VA and meets FedRAMP security standards.

Our cloud-based contact centre solution allows companies to reach millions of customers through interactive text and voice. Our highly customizable solution features an intuitive, user-friendly interface that allows clients to quickly design and implement sophisticated communication strategies. Our clients benefit from our ability to automate business processes, such as sales and marketing, scheduling, payments processing, and announcements.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

nGUVU is a trusted provider for cutting-edge gamification software solutions and employee engagement software solutions. It uses behavioral analytics and machine learning to increase agent engagement in contact centers. nGUVU's engaging solution helps agents have a better day at work. It is a company with a mission to revolutionize contact center industry. nGAGEMENT by NGUVU, a cloud-based employee engagement platform and gamification platform, is powerful and scalable. It helps to motivate and improve the performance of call center employees. Leaderboards, contest management and reward management are some of the key features. Other features include reporting, predictive analytics, results tracking, badge management, reporting and more.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Engaging customers in today's digital world requires a single, consistent experience across all channels they use to communicate with you. Delivering seamless service has never been easier, from calls and emails to chat and social media messaging. IFS Customer Engagement software solutions allow businesses to provide faster and more efficient service regardless of the channel. Support staff can deliver fast service, regardless of how complex the request is, by combining an Omni-channel contact center and CRM in one configurable, AI-powered agent desk. Your agents can seamlessly engage customers by combining disparate customer data from multiple systems. This will allow them to bank productivity gains and enable seamless customer service. Excellence in customer service is essential to win in the service market. What does it take to modernize a contact center and provide smart self-service?

Kova is a company that focuses on making every customer interaction a positive one. Our software solutions can reduce your contact center's average handle time, provide vital speech analytics and customer sentiment reports, as well as collect valuable customer data that will help improve future interactions. With our software solutions, you can manage your call center employees using real-world training and insightful scheduling. We understand how costly it can be to acquire new customers. So keeping your existing customers happy is key to success. Kova recording solutions are a high-performance platform that allows multimedia recording, evaluation, and archive of calls. Your team has easy access to screen and audio recordings, quality assurance scoring, speech analysis, and other information. This will allow you to make sure your customers are happy. To capture information across multiple channels of contact, it uses context-sensitive, dynamic customer survey technology.

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

Increase employee engagement and contact center productivity while reducing costs. Aspect Workforce Management (formerly Alvaria Workforce & Aspect Workforce Management), gives your organization the tools it needs to maximize efficiency, monitor and improve agent performance, and reduce turnover. The WEM Suite builds on our market-leading workforce-optimization capabilities by adding employee-centric agent-experience capabilities such as game-based mechanics. This combination creates the most powerful and comprehensive workforce engagement solution on the market. Aspect Workforce will help you get the most out of your contact center, whether your team works on-site, remotely, on-the-go, or from home. Choose the tools that you need from our WEM Portfolio and start achieving better customer experiences, high-quality interactions with customers and more engaged agents – all at a lower cost.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

Customer-centric businesses must make customer experience a priority. It is almost impossible to break down silos in customer engagement for most. The gap between traditional and digital engagement channels is only growing with the meteoric rise of social networks. Enterprises have limited time to bridge this channel gap. Servion has over two decades of experience in customer service management and is uniquely positioned to help enterprises create their own customer engagement hubs that are future-ready. Servion offers a consulting-led approach that allows enterprises to create their own customer engagement platform, rather than the industry's standard practice of selling prebuilt platforms. Servion leverages its IP-based CX platforms and its technology alliances/product sellers to integrate a customer engagement hub that is fit for purpose. This includes people, process, and technology.

Customer satisfaction is the key to your success. It pays to know what's happening across all customer interactions. To streamline processes, reduce customer effort and uncover new operational efficiencies in your call center, you need a complete view on customer interactions across all channels. Nuance analytics solutions are here to help. Nuance offers customizable solutions that analyze 100% customer interactions across all channels. This gives you clear, visual insight into trends, outliers and opportunities as well as important contact center KPIs. It's easier to assess your customer experience, identify the best practices, and identify areas for improvement, and to determine the actions you should take to improve CSAT and NPS.

DVSAnalytics offers secure call recording and screen recordings solutions that are engineered to scale with your organization and adapt to your specific needs. Improve customer service, reduce risk, settle disputes, verify orders, and gain key insights. DVS Analytics provides greater insight into your call center. DVS Speech Analytics transforms audio recordings into searchable information to provide rich business intelligence about you and your customers. Desktop Analytics uses metadata from other applications, like CRM platforms or communication platforms, to categorize interactions. DVSAnalytics Quality Management provides tools for evaluation and coaching to continuously improve each customer interaction. Review interactions, trigger coaching based on evaluations and motivate agents through easy contest management.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

Customers and members can call to speak to a live person when they need immediate assistance. IQService is a solution community banks and credit unions use for automating, tracking, and documenting customer interactions from both the branch and the contact center. IQService is a memory resident toolbar which allows you to access each feature in just a few mouse clicks. This software is extremely easy to use, according to our customers. It is non-intrusive to the call process but allows branch associates and contact center staff to quickly answer complex customer questions. NO Clicks allows you to view a comprehensive view of customer balances, service and overall relationship. It's right there on the toolbar. IQService is a core banking system integration provider. You may be using Finastra, Jack Henry, FIS or FIS. IQService integrates into the core banking application to automate the call research process and document every inbound call.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

To achieve your business goals you must ensure that your call center agents and managers are aligned. With Aspect Performance you can calculate historical and real-time metric and present them to each user in a way that is most useful for their role. This allows employees to understand what they need to do to improve or where targeted coaching would be most beneficial to ensure goals are achieved. Use pre-built dashboards, reports and KPIs for a detailed view of how resources are performing in relation to operational and strategic objectives. Visualize data using interactive heatmaps, charts and graphs to help you identify the root cause of performance issues. Give supervisors in call centers the information they need to better understand agent deficiencies, and give them the tools to automate and ad-hoc coach agents.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Intermedia Unite is all-in-one, allowing you to communicate and collaborate on your terms. Intermedia Unite is available anywhere, whether you are at work, at home, in the car or in a coffee shop. It allows you to seamlessly collaborate with colleagues and clients, and it even lets you communicate in the car.

Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.

You need to determine the optimal number of agents needed to provide the desired service levels. Determine the optimal number of agents and lines needed to handle the peak and valleys in your call traffic for each of your workweeks. Excel can be exported to Excel, printed, or displayed. Enter the call volume and expenses of your call centre, as well as the arrival period, average call time, after-call work times, desired service levels, and maximum caller wait time. Call Center Designer will display the performance statistics and allow you to print them. You can also save your entries and calculate statistics to files so that they are easily recalled later. All graphs and calculations can be easily transferred to Excel or Word by simply clicking a few mouse buttons. Call Center Designer uses custom versions of the Erlang C or Erlang B probability algorithms to calculate staffing and trunking.

You can empower your staff by using AI on digital devices to increase sales performance and store productivity. AI-powered forecasting engine that uses calendar, weather, and promotional events to automatically determine the best daily target for your stylist and store. Unique intraday visibility into individual sales performance with proactive warnings of deviations. Advanced sales incentive models can help you increase the potential of your team. Based on sales data, predict staffing needs over different time periods. To increase productivity and monitor store activity, schedule and track them. To provide a personalized experience in-store, identify your premium clients using real-time curated customer data. You can prevent customer dropouts in the fitting room and provide superior customer engagement. Cross-selling recommendations based on data can help you increase your sales performance.