Vantage Point Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
Vantage Point Alternatives
7shifts
7shifts is an all-in-one restaurant team management platform that helps operators manage work schedules, time clocking, team communication, labor compliance, payroll, tips and more, all from one single place. We help managers:
1) Make more profitable decisions. You'll get the insights you need to make the best team and operating decisions every day. Hit your labor targets with schedule enforcement, optimal labor tracking, and real-time reporting.
2) Improve operating efficiency. We'll help get your operations in order and cut down on easy-to-avoid mistakes. Proactively manage compliance, run payroll with ease, and track tasks with digital checklists.
3) Get time back. With all that improved efficiency, you'll have more free time to spend on creating great guest experiences. Easier scheduling, centralized communication, and automated tip calculations are at your fingertips.
4) Improve team retention.You'll gain access to the tools you need to help build strong teams. Keep a pulse on team engagement, sentiment, and satisfaction to reduce turnover by 13%.
Join the 1,000,000+ restaurant pros already using 7shifts to simplify their team management.
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NICE CXone
NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.
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Eleveo
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
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foundU
Experience an all-in-one cloud-based workforce management software, built for Australian businesses. foundU gives managers one system to onboard, schedule and pay their workforce with confidence.
foundU offers simple employee onboarding to help you create a strong employee experience. Enable staff to provide the information, policy acknowledgements, qualifications and availability you need. Create multiple onboarding journeys customisable by position, setting requirements and conditions as you need.
foundU helps drive efficiency and profitability from a single screen. Generate schedules in seconds. Schedule the most appropriate, available people for each shift, while monitoring your wage cost in real-time. Use analytics to optimise costs and resources. Share staff across venues, share schedules via the employee app, make adjustments and swap shifts in a snap, and more.
foundU eases the burden of compliance with its native payroll system. See your platform automatically pay the right amount, make the correct deductions and eliminate hours of admin. Reduce end-of-year stress with STP compliance and workflows. Get ongoing support around the latest award information in easy-to-understand formats.
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Company Details
Company:
Pipkins
Year Founded:
1983
Headquarters:
United States
Website:
www.pipkins.com
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Product Details
Platforms
SaaS
Windows
On-Premises
Type of Training
Documentation
In Person
Videos
Customer Support
Phone Support
Vantage Point Features and Options
Workforce Management Software
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Employee Scheduling Software
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Optimization (WFO) Software
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Vantage Point User Reviews
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