Vantage Point Description

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Integrations

API:
Yes, Vantage Point has an API

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Company Details

Company:
Pipkins
Year Founded:
1983
Headquarters:
United States
Website:
www.pipkins.com
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Product Details

Platforms
Web-Based
Windows
On-Premises
Types of Training
Training Docs
In Person
Training Videos
Customer Support
Business Hours

Vantage Point Features and Options

Workforce Management Software

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Employee Scheduling Software

Automated Scheduling
Group Scheduling
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Optimization (WFO) Software

Performance Management
Real-time Guidance
Reporting
Workforce Management

Vantage Point User Reviews

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