OpsTel Speed Reviews

OpsTel Speed Description

Our software allows contact center staff to make changes to CallTaker skills configurations without having the need to rely on other support organizations. It allows you to monitor, track and manage Call Taker availability in real-time. Contact center operations have the ability to deal with unexpected Call Volume Fluctuations and Arrival Patterns. Facilitates future scheduling of recurring projects and initiatives. Allows temporary management of Call Taker "On Phone" availability schedules. Operation allows temporary adjustments to Call Taker skills configurations with no IT assistance. All temporary changes to Call Taker skill configurations are automatically rolled back.