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Description

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Description

NiCE Employee Engagement Manager is an AI-powered automation tool built to improve workforce engagement and scheduling flexibility. It enables agents to manage their schedules through mobile self-service features such as shift trades and time-off requests. EEM automates intraday staffing adjustments to ensure service levels are maintained. AI-based business rules streamline decision-making while providing transparency into staffing changes. The platform reduces manual administrative work for managers and planners. Employees gain greater ownership over their schedules, leading to higher satisfaction and retention. Real-time alerts help agents stay productive and self-correct when needed. EEM supports dynamic schedule management across distributed and hybrid teams. The solution integrates seamlessly with broader workforce management systems. NiCE EEM helps organizations create a more flexible and engaged contact center workforce.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AmplifAI
Aspect Performance
Aspect Quality
Chatterbox
NiCE CXone Mpower
NiCE Workforce Management (WFM)

Integrations

AmplifAI
Aspect Performance
Aspect Quality
Chatterbox
NiCE CXone Mpower
NiCE Workforce Management (WFM)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aspect, an Alvaria Brand

Founded

2021

Country

United States

Website

www.aspect.com

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives