Voci Description
Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns.
Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality
Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance
Integrations
No Integrations at this time
Company Details
Company:
Medallia
Year Founded:
2001
Headquarters:
United States
Website:
vocitec.com
Media
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Product Details
Platforms
SaaS
Windows
Linux
Type of Training
Documentation
Webinars
In Person
Customer Support
Phone Support
Online
Voci Features and Options
Speech Recognition Software
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition