TelStrat WFO Description
TelStrat WFO delivers top-tier workforce optimization features within an intuitive interface. Effectively engaging and overseeing your teams is crucial for maximizing your most significant investment and surpassing customer expectations. A robust workforce optimization initiative, backed by appropriate software, serves as the solution to these challenges. Serenova provides this solution through both on-premises and cloud-based WFO software. With this system, you can seamlessly and accurately allocate skilled agents to fulfill service level requirements. Additionally, it allows for forecasting future needs and includes user-friendly wizard tools for straightforward predictions. Agents can input their scheduling preferences and track their performance through the My Time web-based agent portal and mobile application. Furthermore, enhancing agent motivation and performance is achievable through the incorporation of gamification elements, fostering a more engaged workforce overall. Ultimately, the combination of these features creates an environment where both agents and customers can thrive.
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Assembled
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Intradiem
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Talkdesk
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Integrations
No Integrations at this time
Company Details
Company:
Serenova
Year Founded:
2013
Headquarters:
United States
Website:
www.serenova.com/products/telstrat/
Media
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Product Details
Platforms
Web-Based
Windows
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support
TelStrat WFO Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
TelStrat WFO User Reviews
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