Intermedia Unite Description
Intermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.
Pricing
Company Details
Media
Product Details
Intermedia Unite Features and Options
Business VoIP Provider
Team Communication Software
Video Conferencing Software
Business Phone Systems
Unified Communications Software
SIP Trunk Provider
Telephony Software
Workforce Optimization (WFO) Software
Call Center Software
Intermedia® Contact Center empowers organizations to provide swift, customized customer interactions across multiple channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to interact with customers effortlessly without the need to toggle between different tools. Advanced routing and self-service options ensure that customers are promptly connected to the appropriate resources, while automating common inquiries helps minimize wait times. Customer service agents enjoy easy access to essential information, such as customer context and interaction history, along with collaborative tools that enhance issue resolution efficiency. The platform's AI-driven capabilities, including real-time support, summaries, and actionable insights, assist agents and enable supervisors to enhance both performance and service quality. Comprehensive dashboards, reporting features, and secure recording ensure transparency and assist with compliance requirements. With a remarkable 99.999% uptime and support recognized by J.D. Power, it guarantees dependable performance—leading to improved service, heightened team productivity, and streamlined communications with customers.
Intermedia Unite User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great Product, Quick Support Date: Jul 24 2026
Summary: The support Intermedia provides is always quick to respond and helpful to resolve any outstanding issues. Their product works well with 5 users or hundreds.
Positive: Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve.
Negative: Sometimes the interactions between various systems (Unite, Contact Center, Web Fax etc) can be a bit clunky.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Intermedia Review Date: Jul 23 2026
Summary: We are a small outfit that most likely does not utilize the best intermedia has to offer, but we definitely appreciate the ease of use, customer service, and would highly recommend.
Positive: Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail.
Negative: seems to be just a bit pricier than other options, only by about $10 in our case.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Best Phone System Ever! Date: Jul 23 2026
Summary: We love Intermedia. We used to have a old phone system. When we switched to Intermedia we knew we would not ever change to any other phone system company.
Positive: Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.
Negative: Zero Cons.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Intermedia is all you need Date: Jul 23 2026
Summary: This system is exactly what our business needs. We can operate virtually so having calls routed to our cell phones seamlessly is ideal.
Positive: Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received.
Customer service is excellent when needed.Negative: Because it is a VOIP network there are a few more outages than with a traditional land line based system. Navigating the virtual operator and having calls routed to different extensions can be confusing and cumbersome to set up.
Read More...
- Previous
- You're on page 1
- Next