Intradiem Description

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

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Pricing

Pricing Starts At:
$0
Pricing Information:
For more information, please call us at 678-356-3500.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Intradiem
Year Founded:
1995
Headquarters:
United States
Website:
intradiem.com
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Media

Deliver Training and Off-Phone Tasks during idle time

Deliver Training and Off-Phone Tasks during idle time

Deliver Training and Off-Phone Tasks during idle time
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Intradiem Features and Options

Call Center Software

Blended Call Center
Database
Escalation Management
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO) Software

Performance Management
Real-time Guidance
Reporting
Workforce Management
eLearning

Workforce Management Software

Scheduling
Skills Tracking
Time & Attendance

Robotic Process Automation (RPA) Software

Analytics
Attended Automation

Intradiem User Reviews

Write a Review
  • Name: Jamie M.
    Job Title: EWFM/Intradiem Administrator
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing AI Tool

    Date: Oct 18 2022

    Summary: We have many use case deployed with more to come from off phone activities to Break optimization and Enhanced Coaching.

    Positive: Easy to use.
    Great customer support.
    Functionality that is relevant in todays world.
    Easy ticket system and self help options.
    Training for all levels.

    Negative: If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.

    Read More...
  • Name: Salman Z.
    Job Title: Solutions Delivery Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intradiem - Knowledge Management for Contact Center Agents

    Date: Feb 23 2023

    Summary: Overall Intradiem is great tool and very productive for Contact Center Agents. It is very effective for broadcasting Company critical information, News, Policies etc to a variety of Contact Center agents.

    Positive: Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.

    Negative: Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement.
    Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.

    Read More...
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