Compare DVSAnalytics vs. NICE Employee Engagement Manager (EEM)

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

D&B Hoovers can help you create a more profitable relationship from prospect to client faster. Find key prospects and growth opportunities. D&B Hoovers, a sales acceleration solution, provides a faster path to prospect to profitable relationship through the use of data and analytics. B2B sales professionals can connect with customers faster to grow their businesses. Access detailed intelligence on over 120 million business records. Provide insight and intelligence into the tools that your marketers and sellers use every day. A user-friendly interface and automated workflow features, including triggers, alerts and smart lists, as well as intuitive search and conceptual search. D&B Hoovers combines Dun & Bradstreet's largest commercial database with sophisticated analytics to provide a rich sales intelligence solution. D&B Hoovers provides dynamic search and list-building capabilities as well as realtime trigger alerts, detailed company profiles and valuable research reports.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

incentX isn't just another sales commission software; it's a game-changer for businesses keen on optimizing their incentive management. In a world where efficiency is paramount, incentX delivers by making complex calculations feel effortless. Align your sales team's ambitions with the company's direction, creating a cohesive work environment. Manual calculations? They're a thing of the past. With our platform, you get quick and accurate results. Integration is seamless, especially with powerhouses like SAP and Oracle NetSuite, ensuring your data is always connected. But it's not just about crunching numbers; our analytics provide a deeper understanding, shaping your future strategies. The streamlined processes reduce potential errors, ensuring all teams, from sales to finance, are aligned. Every customer interaction is an opportunity, and with incentX, these moments are maximized, leading to lasting relationships. With incentX, you're not just managing; you're excelling.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Step into the future of mentoring with Mentornity! The preferred choice for leading organizations committed to nurturing talent through innovative mentoring programs. This comprehensive tool seamlessly manages every aspect of mentoring, ensuring both engagement and lasting impact. Key Features Designed for Excellence : - In-Depth Analytics : Monitor and measure success in real time. - Custom Matching Algorithms : Ensure the perfect mentor-mentee alignment. - Tailored Onboarding Processes : Customize the journey for every participant. - Calendar Integration : Coordinate schedules effortlessly across multiple platforms. - Direct Video Calls : Facilitate face-to-face interactions within the app. - Streamlined Scheduling : Maximize time and efficiency. - Automated Processes : Streamline every step for peak efficiency. - Structured Mentoring Paths : Guide relationships with a clear framework. - Easy Customization Options : Modify the platform to suit your program’s unique requirements. - Dynamic Communication Tools : Keep participants engaged with interactive messaging, detailed notes, and timely updates through surveys and announcements.

The Operator Tool that Does It All. Manage more rides in a shorter time It's not a secret. It's software. Instant Booking & Payment Book rides instantly and get paid instantly. You'll love it, and your customers will love it. Smart Dispatch Keep your passengers and drivers on the same page with new technology. Automated Sales Don't forget. Automated Sales allows you to follow up on deals and quotes without ever having to press a button. Get more rides with free leads Simply put, more money in your pockets. Your business will grow. Increase your revenue by booking and dispatching more rides from one place. Reduce time and save time. Automate your marketing and sales efforts. Happy Customers Deliver the best customer experience possible to every customer.

PBRS is a third-party tool that enhances the functionality of Power BI reports by providing advanced features for scheduling, automation, and distribution. With PBRS, you can: - Schedule Power BI reports to run at specific dates and times, or set up recurring schedules based on custom frequencies. For example, you can schedule a report to run every hour, every other day, or on the third Monday of the month. - Automate Power BI reports to run based on specific events or conditions. For example, you can trigger a report to run when a database record is changed, when data is received on a port, when an unread email exists in a folder, or if a file exists. - Distribute Power BI reports in various formats and to multiple destinations. You can specify different filters, formats (such as Excel, PDF, or CSV), destinations (such as email, SharePoint, or network folders), and recipients for each scheduled report. This flexibility enables you to tailor the distribution of reports to meet the specific needs of your organization. PBRS works seamlessly with various Power BI environments, including Power BI Service (Pro and PPU), Power BI Report Server (On-Premises), Power BI Premium, and all editions of SQL Server Reporting Services