Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
Learn more
Genesys Cloud CX
Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.
Learn more
Cresta
Transform team effectiveness dramatically by utilizing live prompts that suggest the ideal responses for every customer interaction. Within every team, certain individuals consistently demonstrate greater productivity and efficiency than others. Cresta’s advanced AI technology identifies the unique strategies employed by these high achievers and provides real-time coaching to disseminate these best practices throughout the team. The outcome? A subject matter expert present at every customer interaction. Cresta's robust AI system continuously learns and refines its approach across various channels and scenarios to enhance team performance. Significantly boost compliance and overall team efficiency with immediate support and tailored coaching derived from insights from your top performers. By analyzing every conversation, Cresta monitors agent performance and reveals coaching opportunities, enabling managers to focus more on nurturing talent rather than merely reviewing transcripts. This innovative approach ensures that every team member can tap into the collective wisdom of their highest-performing colleagues.
Learn more
Hermes 4
Hermes 4 represents the cutting-edge advancement in Nous Research's series of neutrally aligned, steerable foundational models, featuring innovative hybrid reasoners that can fluidly transition between creative, expressive outputs and concise, efficient responses tailored to user inquiries. This model is engineered to prioritize user and system commands over any corporate ethical guidelines, resulting in interactions that are more conversational and engaging, avoiding a tone that feels overly authoritative or ingratiating, while fostering opportunities for roleplay and imaginative engagement. By utilizing a specific tag within prompts, users can activate a deeper level of reasoning that is resource-intensive, allowing them to address intricate challenges, all while maintaining efficiency for simpler tasks. With a training dataset 50 times larger than that of its predecessor, Hermes 3, much of which was synthetically produced using Atropos, Hermes 4 exhibits remarkable enhancements in performance. Additionally, this evolution not only improves accuracy but also broadens the range of applications for which the model can be effectively employed.
Learn more
