Compare Cogito vs. NICE Employee Engagement Manager (EEM)

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

Crelate is an advanced recruitment platform offering an integrated Applicant Tracking System and Recruitment CRM, designed for both in-house corporate recruiters and staffing and recruiting firms. With AI-powered Co-Pilot and Real Recruiter Intelligence, it streamlines hiring workflows, enhancing recruiters' ability to connect talent with opportunities through intelligent analytics and comprehensive management tools.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Increase your community engagement by allowing your residents to register for classes, events, and facilities and pay membership fees online. Create a catalog of programs that is easy to navigate. You can use it to schedule and organize events, collect registrations and communicate more effectively with your community. Our scalable, configurable system allows you to generate and email complex permits. You can also take online and in-house reservations and schedule leagues or meetings without worrying about double bookings. Your activities will be remembered by the leaders who are passionate about what they do. Make it easy for them. Manage instructor lists and pay rate with limited view of activity rosters for instructors. You can easily generate tickets through your desktop or mobile device. Customers can choose to show the code on their phone instead of printing.

Turn the world into your office. 800.com allows you to manage your business from your cell phone. No contract, advanced calling features, forwarding for cell phones, and advanced calling features Increase conversions, brand recall, higher call response, and SMS messaging. Manage extensions, send professional greetings and manage your account online. 800.com offers standard forwarding as well as simultaneous and sequential ringing. Toll free numbers are the best standard for telephone numbers and will be taken seriously by US customers. Local numbers signal that your company isn't focused on doing business in the entire country. Every 800.com member has access to every phone system tool, regardless of the plan they choose. You will not only help your customers avoid long distance fees but also your company.

ContractSafe: The Hassle-Free and Affordable Contract Management Solution. Are you tired of cumbersome and expensive contract management solutions that drain your resources and complicate your workflow? Look no further than ContractSafe, your all-in-one solution designed with legal professionals in mind. ContractSafe goes beyond merely storing your contracts in a secure spot. Our intuitive platform allows you to create, send, e-sign, and manage contracts with ease. Say goodbye to manual processes and hello to streamlined contract management that saves you time and reduces errors. With transparent pricing plans that allow you to only pay for what you need based on your contract volume, you won't need to break the bank. Plus, unlimited users allows your entire team to collaborate seamlessly without worrying about additional costs. Our award-winning and dedicated 24/5 customer support ensures a quick and successful implementation and onboarding training. Try ContractSafe risk-free by requesting a free consultative demonstration on our website and discover why thousands of in-house legal and contracting professionals continue to make the switch!

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.

Heap is a powerful analytics platform that helps businesses gain a deeper understanding of customer behavior through comprehensive data capture and analysis. It automatically tracks every user interaction on digital platforms, providing insights that drive conversion and improve customer experience. With features like session replay, AI-driven data science, and real-time friction analysis, Heap simplifies the process of identifying key opportunities for optimization, empowering businesses to make informed decisions and enhance user engagement.

Zinrelo is an enterprise-grade, SaaS-based loyalty platform that helps brands launch holistic rewards programs. Zinrelo combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. 3 key differentiation that make Zinrelo a trusted brand among brands globally include its unique data analytics for contextual decision making, robust, secure, scalable technology platform form, and strategic consultations for continuous improvement. Features: Zinrelo loyalty rewards platform is loaded with features that are needed by mid to large businesses. - 360 Degree Customer Engagement - Built-in Referral Program - Reward Tiers - Powerful Marketing Promotions Engine - Fully Customizable & Fully Brandable Member Dashboard - Omni-Channel Program Implementation - Flexible Rewards - Automated Email Notifications - Detailed Reports with Downloads - 100 Currencies Supported Including USD, EUR - Multi-language Support & lots more