Genesys PureConnect Description

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

Pricing

Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Genesys
Year Founded:
1990
Headquarters:
United States
Website:
www.genesys.com/pureconnect

Media

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Product Details

Platforms
SaaS
On-Premises
Type of Training
Documentation
Customer Support
Phone Support
Online

Genesys PureConnect Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Genesys PureConnect Lists

Genesys PureConnect User Reviews

Write a Review
  • Name: Max S.
    Job Title: Contact Center Engineer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Genesys PureConnect Review!

    Date: Apr 04 2021

    Summary: Our Overall experience with Genesys Could have been great! with all the automation it has sped up our process a great deal!

    Positive: Some of the pros to Genesys PureConnect are the ease to implement an IVR, and Easy Administration on the platform.

    Negative: Some of the cons are the out of box reports aren't that good, and there are some issues with Flowout calls.

    Read More...