TASKE Contact Description

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Integrations

No Integrations at this time

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
TASKE Technology
Website:
www.taske.com

Media

TASKE Contact Screenshot 1
You Might Also Like
CDPs: Build, Buy.. or Both? Icon
CDPs: Build, Buy.. or Both?

Collect, Unify & Connect Data Real-Time, Real Fast

Explore how a customer data platform can help to enhance your engineering team's efficiency and supercharge application performance.

Product Details

Platforms
SaaS
Customer Support
Online

TASKE Contact Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning