Alternatives to Milvus

Software for field service management in every industry. SMART Software works with you to streamline your routes and provide detailed reporting and analysis to help you grow your service business. Our software support team is the best in the industry and includes on-site training. Streamline your business operations and keep all your important customer information in one place. Our inventory management, equipment tracking and time management tools, as well as reporting, will help you increase your bottom line. You can keep track of all aspects related to Service Issues, including ticketing and technician routing, inventory control, and vehicle maintenance. We forecast vault cash differently to any ATM software or processor. ATM SMART is a popular choice for customers who return 20% of their vault cash. SMART offers a powerful, integrated CRM solution that allows you to manage your relationships with customers, vendors, sales prospects, and other business contacts.

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

LanceDB is an open-source database for AI that is developer-friendly. LanceDB provides the best foundation for AI applications. From hyperscalable vector searches and advanced retrieval of RAG data to streaming training datasets and interactive explorations of large AI datasets. Installs in seconds, and integrates seamlessly with your existing data and AI tools. LanceDB is an embedded database with native object storage integration (think SQLite, DuckDB), which can be deployed anywhere. It scales down to zero when it's not being used. LanceDB is a powerful tool for rapid prototyping and hyper-scale production. It delivers lightning-fast performance in search, analytics, training, and multimodal AI data. Leading AI companies have indexed petabytes and billions of vectors, as well as text, images, videos, and other data, at a fraction the cost of traditional vector databases. More than just embedding. Filter, select and stream training data straight from object storage in order to keep GPU utilization at a high level.

Web Help Desk software offers simplicity and automation through its intuitive web interface and service portal. It streamlines help desk ticketing, IT asset management, and helps with support tickets. You can benefit from the built-in knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and other features.

Semantee, a managed database that is easy to configure and optimized for semantic searches, is hassle-free. It is available as a set REST APIs that can be easily integrated into any application in minutes. It offers multilingual semantic searching for applications of any size, both on-premise and in the cloud. The product is significantly cheaper and more transparent than most providers, and is optimized for large-scale applications. Semantee also offers an abstraction layer over an e-shop's product catalog, enabling the store to utilize semantic search instantly without having to re-configure its database.

Fully Cloud System for Help Desk Management & Knowledge Base. Different charts and reports are available, broken down by tickets, customers, technicians, and so on. It also offers API for integration with other systems. This includes self-service portal, multiword search, chat, and fast closing of services.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

Artologik HelpDesk is a great success because we value relationships. We are inspired by your story and are passionate about helping you provide quality support. Trust our more than three decades' experience. Streamline your channels. To simplify support, use omnichannel ticket registration. Your team. To manage tickets efficiently, use dashboards and collaboration tools. Analyze and improve. You can use report engines to identify improvement areas and follow up. Save solved tickets. Add finished cases to your FAQ to make it more effective. Your brand can be strengthened by providing technical assistance and instructions for use. Manage complaints, returns, or refunds to build customer relationships. Your organization can use this tool to answer questions about HR such as salary, agreements, and so on.

Pulsedesk automation tools based in artificial intelligence can help you increase the speed of your response and improve customer satisfaction. ChatGPT allows you to instantly adapt your answers based on the situation, while maintaining your company's unique voice. Our platform offers a comprehensive solution to manage customer inquiries, streamline your support process and reduce operational costs. It supports Gmail, client-portals, WhatsApp and live chat. You won't be charged for features that are not necessary. Our helpdesk allows you to keep your support costs down while still providing excellent service. With just a few mouse clicks, you can assign customer queries to support agents. This ensures accountability and ownership of each ticket. Our 360-degree platform allows you to monitor in real time who is working on which query and its status. This will allow you to make informed decisions.

PSA Software simplified Computicate makes managing IT services easy with its exclusive PSA software for MSPs. Gain greater insight, increase efficiency, and grow your profits. Automate your back-end business In just a few clicks, automate tasks such as time tracking, invoicing, following up with clients. Optimize your service delivery Complete helpdesk ticketing solution. It makes IT service delivery simple and accurate. Your bottom line will improve Never miss an incoming ticket or alert again. Maximize productivity and monitor productivity. All the tools you need for managing your MSP business successfully. Computicate PSA integrates all aspects of IT Services Management System. Exclusively for MSPs

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

All IT Service Requests and Tickets can be easily created, managed and resolved. All your IT service tickets and requests can be created, managed and resolved easily. Reduce the number and time it takes to resolve IT issues. Comparable solutions cost about one-third the price. With seamless VSA integration, you can resolve IT service tickets up to 40% faster. Your technicians can work seamlessly across all tools and have access to the right information whenever they need it. With a complete IT helpdesk ticketing system, you can spend less time tracking tickets and more on making customers happy. You can effectively staff and manage IT projects, and receive real-time status reports. Comprehensive project management can improve forecasting. Vorex Service Desk dashboard gives real-time information about the status and progress of tickets. You can quickly create custom reports and gain insight to help you make the right business decisions.

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

ServiceTonic is a powerful, flexible, and easy-to-use ITIL-aligned Service Desk software. Unique automation and service management platform that allows for high configuration without the need to program. ServiceTonic is an IT Service Management Software that aligns with ITIL. It allows IT departments to improve internal management and user satisfaction through the use of a multichannel support desk, process automation, asset inventory management, and efficient access to information (KPI). This facilitates decision making. ServiceTonic's powerful functionality allows companies to manage all types and types of requests, petitions, and incidents using its ticketing tool. This tool is designed to provide the best customer support possible. Multichannel Service Desk allows you to record any request that is received (phone, email, mobile, chat, QR).

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

This dashboard saves time and allows you to see all the numbers you need in one place. Capture leads through Feedback forms, Live Chat, Notifications, or upload your own. To send relevant content and offers, set up automated and trigger-based emails. Segment your leads and remind your team to follow-up with them. Follow up with leads when necessary and convenient to capture lead conversions in the lead funnel. We will ensure that there are no duplicate entries when you import multiple leads books. Manual entries can be made or saved from Live-Chats. Smart targeting and exit popups can be used to capture anonymous visitors and convert them into leads. Visitors can be converted to customers and customers by offering support and increasing sales. Get feedback and support customers like a pro. Never miss a call. Keep customers happy. A custom-branded FAQ page will help you support customers on the web and mobile while you sleep.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Microsoft Teams Ticketing and more. Desk365 is a modern cloud-based helpdesk that works with Microsoft 365. It allows you to deliver exceptional customer service via channels such as Microsoft Teams, Emails, Web Forms/Widgets, and more. Desk365's web app is intuitive and feature-rich. It also comes with a unified email inbox to manage all customer conversations. Desk365 can be easily configured to function as an internal IT support desk. Desk365 is available for up to three active agents at no cost.

Convert your visitors into happy customers. Voice and video chats bring conversations to life. You can put a face on your business and give your answers a voice. Chat with web visitors live! The easiest chat app on the internet! Voice chat and video chat can be done from your browser. No installation required. helpdesk HelpDesk is automatically integrated with our live chat tool to keep your issues under control. Social Toolbars - Increase social media traffic Use Twitter and Facebook to integrate with our live chat app. helpdesk plugins Integrations made easy with your favorite apps or plugins. Web Analytics Mobile App Manage tickets and chat on the move with your mobile device.

atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

Your wordPress site makes customer support easy. Each action on every ticket is recorded. You are in total control! You can set up automatic emails to be sent on six key events, such as new ticket, ticket reply, etc. You have complete control over all text and graphics. Our premium add-ons give you more email options and event options. Assign tickets to the agent who has the fewest open tickets. Smart-agent is an add-on that allows for more complex ticket routing. You can add custom fields to your ticket forms. Choose from 13 field types, the most of any helpdesk plug-in! For even more power, you can use our premium custom-fields plugin. Integrate complex logic with powerful forms using the Gravity Forms Bridge. What good is a ticket if clients are unable to attach files? Multiple attachments are supported in every ticket, even the free version.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

A built-in help desk module with FAQs and Knowledge-base will cut down on support tickets. Customers can use keyword searches to find the answers to their problems. Your user can search for answers and problems without needing to contact your support team. You can manage your FAQs from anywhere with the admin dashboard. What about a chat-like communication between your support team and your customer? You can have a real-time conversation within the app with your customers. To help you diagnose and resolve issues faster, customers can attach screenshots from the mobile gallery. Your support team can access device and app logs at any time to assist your technical team in problem resolution. All issues that are reported via email and mobile devices are stored in the system. They are accessible through simple, yet intelligent issue tracking screens. One positive review about your store is one that a happy customer of your app/game.

Track-It! Track-It! is the best IT helpdesk tool for IT teams. It offers a powerful suite integrated modules for help desk and asset management, knowledge management change management, purchase management, and endpoint management features such as patch management, software deployment, mobile device management, and software deployment. All this at an affordable price. You can eliminate manual processes that result in countless emails, sticky notes, lost problems, overworked help desk staff, and inability to track or prioritize tasks. Track-It! Track-It! automates ticket creation, categorization and routing, as well as prioritization. This will streamline your help desk ticketing process. Your IT operations' central hub is the help desk. Track-It's help desk ticketing tools are great! Track-It's help desk ticketing features are designed to be both intuitive and functional. This will make it easier for your team to keep track of their work, prioritize open issues, track time spent on IT tasks, and monitor top issues that impact your business.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

Unify and align management applications across business functions between the front end and back end. The unified agent desktop is widely used in contact centres. It pulls data from multiple back-end systems and makes it accessible in a unified view. This allows for faster resolution of issues, decision-making, and more first call resolutions. There is also a significant reduction in AHT. Using an integrated CRM and enterprise ticketing, all interactions can be raised instantly and assigned to the appropriate department. A collaborative operations management module that aligns the market survey and debt collections, sales automation, and call centre helpdesk with an integrable ticketing system. It integrates data from multiple sources, and provides trends and analysis. It offers comprehensive functionality for creating reports. Dashboards allow the business user to make sense of the data. These dashboards can contain both historical and current data that can be used to monitor.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

Kiodesk enables businesses to provide outstanding customer service to their clients by providing tools that enable customers to find timely, relevant support without having go through complicated and difficult hurdles. Kiodesk enables businesses to provide outstanding customer service to their clients by providing tools that enable customers to find timely, relevant support without having go through complicated and tedious hurdles. These tools increase agent productivity, provide analytics and reports that allow managers to identify key issues in agent performance so they can improve service and make smart business decisions. The IT desk is quick, integrates all required reporting widgets and asset management widgets for corporate environments, and is most importantly, it works in all software ecosystems.

A help desk software can be deployed quickly and cost-effectively to simplify customer and employee support. Are you still using email and spreadsheets to send your requests? Mojo Helpdesk will remove them all and place them all in one location. The built-in knowledge base will reduce the number of incoming requests. Mojo helps you stay organized. Tickets can be assigned and tagged. Mojo automation can automate all of this. Mojo Helpdesk, a cloud ticketing system that is easy to use, helps companies provide better employee and customer service at a lower price. Metadot, the parent company of Mojo, needed a help desk that would provide personalized, dynamic, and natural customer service. This was over 10 years ago. We couldn't find one that would meet our needs so we created it. This is now available to organizations like yours. Today, thousands of agents from dozens to hundreds of companies use Mojo Helpdesk daily to help their customers and employees.

ngDesk offers support, sales, asset management and marketing in one easy-to-use application. ngDesk provides a complete solution for customer service, marketing, and sales, as well as the ability to automate your processes. All the information you need in one place. Chatbots: No code needed Chatbots are easy to use and can be used to engage customers. Ticketing: With shared inboxes and custom views, you can quickly collaborate to solve tickets quicker. Forms: Use custom-made forms to access the information you need.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

SP IT Support is a simple but effective Microsoft Teams / SharePoint helpdesk app that includes helpdesk and change management, IT Asset tracking, calendar, discussions, and technical documents management. SP IT Support is a team-based help desk application that combines business process automation and a collaborative experience. This is not the case with traditional standalone helpdesk applications. The MyIT portal is available through MS Teams and SharePoint. It allows users to submit tickets and access a knowledgebase, documents, and training links. IT staff can access the secure Staff Portal via Microsoft Teams or SharePoint. This portal allows IT staff to organize communications, documents, and IT activities. A Power BI Dashboard integrates with the portal to provide visibility to management.

Gaspar AI is the intelligent AI partner you need for optimal service desk operations. It uses Generative AI for instant auto-resolution of 40% of recurrent employees requests on Slack Microsoft Teams & Jira Service Management – so there is no need to switch platforms or workflows to automate repetitive processes such as employee onboarding. Admins can take full control of their Gaspar AI deployment through an easy-to use portal. Gaspar AI's dashboard analytics provides IT leaders with a comprehensive overview and real-time monitoring key KPIs. The proactive insights feature allows IT teams to improve knowledge sharing, management and create the ultimate knowledge base.

The top-rated Service Desk suite will help you bring agility and efficiency to your support operations. Agiloft's Service Desk Suite offers fully integrated applications that allow IT teams to have complete control over all processes. It includes customer support and RMA management, IT ticketing, internal help desk, asset and change management, ITIL and ITSM.