SolarWinds Web Help Desk Description
Web Help Desk software offers simplicity and automation through its intuitive web interface and service portal. It streamlines help desk ticketing, IT asset management, and helps with support tickets. You can benefit from the built-in knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and other features.
Pricing
Pricing Starts At:
$367.00/one-time/user
Pricing Information:
per tech
Free Trial:
Yes
Integrations
Company Details
Company:
SolarWinds
Year Founded:
2000
Headquarters:
United States
Website:
www.solarwinds.com/help-desk-software
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Customer Support
Phone Support
24/7 Live Support
Online
SolarWinds Web Help Desk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal