Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

Description

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

AI-Q NVIDIA Blueprint
AWS Marketplace
Apify
Azure Marketplace
Cake AI
ChatGPT Plus
ChatGPT Pro
Elestio
Haystack
IBM watsonx.data
Kong AI Gateway
LLMWare.ai
Lemma
NLWeb
OmniMind
OpenLIT
Unremot
Voxel51
Wufoo
Zabbix

Integrations

AI-Q NVIDIA Blueprint
AWS Marketplace
Apify
Azure Marketplace
Cake AI
ChatGPT Plus
ChatGPT Pro
Elestio
Haystack
IBM watsonx.data
Kong AI Gateway
LLMWare.ai
Lemma
NLWeb
OmniMind
OpenLIT
Unremot
Voxel51
Wufoo
Zabbix

Pricing Details

$1,499 per year
Free Trial
Free Version

Pricing Details

$25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ignatiuz Software

Founded

2014

Country

United States

Website

www.ignatiuz.com/products/help-desk-app/

Vendor Details

Company Name

Milvus

Founded

2016

Country

Brazil

Website

milvus.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

SP IT Helpdesk Reviews

SP IT Helpdesk

SP Marketplace

Alternatives

Sabio Virtual Reviews

Sabio Virtual

Audisys Informatica