Spiceworks IT Help Desk Description

The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.

Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

Reviews

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Company Details

Company:
Spiceworks
Year Founded:
2006
Headquarters:
United States
Website:
www.spiceworks.com
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Product Details

Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

Spiceworks IT Help Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Spiceworks IT Help Desk User Reviews

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