Alternatives to CommunityWFM

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

Workforce Optimization (WFO), a unified suite cloud solutions that capture interactions and manage the performance of employees across an enterprise, is called Workforce Optimization. WFO is a set of pre-defined workflows for contact centers that provide unique information to improve productivity and quality. This includes workforce management and call recording, automated quality control, performance management, speech and text analytics, and many other things. The benefits of workforce optimization Finally, you can answer the most pressing queries facing your contact center. How can I balance employee flexibility and staffing costs? How can I reduce effort, improve processes, and empower my workforce? What type of WFO analytics is required to improve customer engagement? - What's next in WFO for my organization?

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

Alvaria workforce optimization and management solutions can help you optimize labor costs, improve service levels, and manage capacity more effectively. It is crucial to maximize contact center efficiency in order to deliver great customer service and minimize operating costs. Alvaria Workforce offers the solutions you need, from precise volume forecasting to mobile scheduling management, optimal seat utilization, and more. The core call center workforce optimization and management components provide powerful tools for scheduling, tracking, and forecasting the workforce. These tools are crucial in ensuring that the right agents have the skills they need, in the right places, at the right times.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

AgentTime™, a call center scheduling software, is an affordable and easy-to-use solution for managing call center workforce. Our AgentTime software allows you to import call volume forecasts as well as average call lengths per time period. AgentTime will generate optimal weekly schedules to your agent groups. AgentTime's call center scheduling software also includes Portage's powerful call center designer and SimACD call centre staffing software. These modules allow you to calculate the optimal agent levels for your workweeks. Call Center Designer uses established Erlang-C formulas to predict your staffing needs and other performance statistics for each period of your workday. SimACD refines these calculations, allowing you to try out different numbers in a computer-simulated automated call distributor (ACD), before creating your schedule. You can create weekly schedules using our intuitive user interface.

NICE Workforce Management is the industry's best workforce management software solution. This solution delivers the most accurate and actionable forecasts and schedules in the industry. It helps businesses reduce labor costs and achieve their goals through its patented forecasting algorithms. NICE WFM can help you reduce headcount, simplify long-term planning and improve agent engagement. It also helps you increase workforce efficiency.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Increase employee engagement and contact center productivity without increasing costs. Alvaria Workforce Engagement Management Suite (WEM) gives you the tools to increase efficiency, monitor, reward and reward agents, and reduce turnover. The WEM Suite, which includes our market-leading workforce optimization capabilities and adds employee-centric capabilities such as game mechanics. This combination creates the most comprehensive and powerful workforce engagement solution on the market. The Alvaria WEM suite can be used to maximize your contact center technology. It can be used on-site, remotely, or in a home office. You can choose the tools you need from the WEM portfolio to achieve high-quality customer interactions, better customer experience and more engaged agents - all at a lower cost.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

Orgvue can bring people and data to life with a richer and more visual experience in organizational design and workforce management. Today, see tomorrow's business. We have a solution for every design or planning challenge. Orgvue creates an organizational structure to ensure that you have the correct people at the right place and time. Helping you bridge a gap between demand and supply for workforce. Orgvue's organizational design is a cyclical and ongoing process of continuous improvement. It provides access to the best-in class methodology on a single, integrated platform. Orgvue offers a combination of SaaS services and advisory services to help you identify the target demand, and manage the gaps between workforce demand and supply. Orgvue's design and planning capabilities allow you to adapt your organization to the changing world. Orgvue is the workforce planning platform that will deliver on your promises.

Verint Monet Cloud Workforce Optimization Software for Contact Centers and Help Desks. Our cloud-based call center workforce optimization software allows our customers to concentrate on what they do best: providing a great customer experience. The art and science behind workforce management in a help desk or contact center is to have the right number of employees at the right time, with the right skills, to meet predetermined volumes of work at a predetermined level of service with minimal costs. Workforce management is a critical task for contact centers/ help desks, as poor planning and execution can have a negative impact on your business (revenues, cost), your customers (satisfaction) and even your employees (motivation/burn-out). Verint Monet Workforce management (WFM) includes forecasting, scheduling and agent communication. It also helps to optimize your workforce resources.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts.

Cisco Webex Workforce Optimization offers integrated capabilities for team performance and management to enhance our Unified Contact Center Express or Webex Contact Center product offerings. Supervisors need the data and tools to manage their team and provide exceptional customer service. Scalable voice and screen call recording, as well as quality evaluation solutions, can improve first call resolution and team productivity. Managers can now focus on strategic improvements and receive real-time feedback, without having to worry about scheduling. Data-driven insights are available from speech and desktop action analysis. This will help improve customer experience and drive sales. Webex Workforce Optimization is integrated directly with Cisco Unified Contact Center Express or Webex Contact Center solutions. This allows you to transform the supervisor experience and create an exceptional contact center.

Mosaic, an AI-powered resource management and workforce management solution, increases productivity and profitability. It integrates with most financial and project management software to automatically collect data and show who is doing what and when. The software allows teams to accurately forecast and bill, manage their capacity effectively, and plan their workloads. Mosaic helps organizations get rid of clunky spreadsheets. It gives them the real big picture. Get started today with a 30-day free trial.

Are you tired of using Excel to plan your shifts but not ready for a more complicated and costly system? Smartplan offers everything you need at a low cost: Easy shift planning, communication, shift swapping and punch clock. You also get salary, free apps, and everything else in between. Our flexible and user-friendly tool makes it easy to create, share, and update staff rotas. You will never miss a shift in your rota. Your employees will be able to access their shifts from their phones. Our Android and iPhone apps make it easy to manage shift swaps. Get a complete overview of the actual and planned work hours of your employees. The planning phase is the first. This is the part of the puzzle that determines and covers the staffing requirements. Smartplan provides you with a complete planning overview in an easy-to-use shift planning system. Smart template system that allows you to create rotas using repeating patterns.

TelStrat WFO offers world-class workforce optimization functionality through an easy-to use interface. Engaging and managing your team well is key to optimizing your largest investment and exceeding your customers' expectations. The solution is a workforce optimization program, supported by the right software. Serenova provides that solution via both cloud and on-premise WFO software. To meet service levels, schedule skilled agents quickly and accurately. Use wizard tools to forecast future requirements and predict them. Agents can enter their schedule preferences and view their performance via the My Time web portal and mobile app. Gamification features can improve agent motivation and performance.

NICE Employee Engagement Manager is a key component in the NICE Intelligent WFM SuiteTM. This full-lifecycle WFM offering delivers intelligent automation solutions to intraday management's WFM domain. EEM optimizes staffing immediately after WFM schedules have been published, both intradayly and for several weeks in the future. EEM helps reduce or eliminate friction by identifying staffing variations in advance. EEM intelligent automation automatically and proactively identifies staffing gaps and determines who can fill them. It also personalizes schedule changes offers and updates all schedules. EEM intelligent automation personalizes employee scheduling with preapproved intraday or near-term options. It also offers 24/7 multichannel self-scheduling access and "push" offers for up-to-the minute shift changes, desktop alert popups, and mobile in-app notifications.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

Cisco Finesse will improve your customer experience. The next-generation supervisor desktop and agent provides a collaborative experience to the communities that interact directly with your customer service department. Finesse's user-centric design increases customer satisfaction. Finesse is standard-compliant and transparently integrates with the Cisco Collaboration portfolio. It allows for low-cost customization of the supervisor and agent desktops via open web 2.0 APIs. It also facilitates integration with value-added apps. Cisco Finesse integrates traditional call center functions into a thin client desktop. It uses a web 2.0 interface to create a browser-based desktop. No client-side installations are required. One customizable cockpit or interface that provides customer care professionals quick and easy access multiple information and assets. This allows for faster and more accurate service.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

DVSAnalytics offers secure call recording and screen recordings solutions that are engineered to scale with your organization and adapt to your specific needs. Improve customer service, reduce risk, settle disputes, verify orders, and gain key insights. DVS Analytics provides greater insight into your call center. DVS Speech Analytics transforms audio recordings into searchable information to provide rich business intelligence about you and your customers. Desktop Analytics uses metadata from other applications, like CRM platforms or communication platforms, to categorize interactions. DVSAnalytics Quality Management provides tools for evaluation and coaching to continuously improve each customer interaction. Review interactions, trigger coaching based on evaluations and motivate agents through easy contest management.

It is 100% cloud platform that uses the Google Cloud Platform's world-class quality standards. It is based on WebRTC technology and works with any operating system. It does not require VPN, consumes low bandwidth, and can be used for telecommuting. It allows you to communicate outgoing and incoming with customers via various channels, such as phone, mail, chat or SMS, email, chat, WhatsApp, SMS or web forms. You can communicate with your customers using the channels they prefer, as well as the ones that work best for you. We are an Omnichannel Contact Center Platform. This means that we can manage communication with customers via different channels. Customers and agents have a homogeneous experience. Different communications can also be linked in comprehensive business processes.

QEval, a cloud-based software that allows call centers to manage compliance and quality requirements, is available. Key features include integrated online coaching, role-based access control, trend reporting, and recording encryption.

RedRoute acts as a voice assistant and a call center agent to answer customer questions. It can integrate with your phone system and customer service system to provide customer updates. If RedRoute is unable to assist, the call will be seamlessly escalated to your call centre agents. Our current solution is best suited for eCommerce and transportation companies. We are constantly expanding our feature range. You get a 30-day free trial of all features, which starts when you automate your first phone call. Customers typically get up and running in less than an hour, and start seeing savings the next day. Our solution is designed for you. Simply connect your existing software to our 30+ integrations and choose your initial preferences. We'll take care of the rest. Automating your business processes begins immediately after you have set up the system. This takes less than an hour. We can automate calls if your company uses chat, SMS, or voice. This allows your team to focus on other channels.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

To achieve your business goals, it is important to align your call center managers, supervisors, and agents. Alvaria Performance allows you to compute historical and current metrics and present them in the most appropriate way for each role. This allows employees to identify areas where they can improve or where targeted coaching is needed to achieve their goals. You can use pre-built dashboards, reports, and KPIs to gain a detailed view of how resources are performing against operational and strategic objectives. You can visualize data using intuitive and interactive heatmaps, graphs, and charts that will help you identify the root cause of performance problems. Call center supervisors will have the information they need in order to understand agent deficiencies, and the tools to facilitate both ad-hoc and automated coaching. Alvaria Quality's tight interoperability allows organizations to achieve greater performance results.

The WorkForce Suite by WorkForce Software is a cutting-edge, mobile-first, and cloud-driven solution designed for modern workforce management, boasting integrated features for employee communications and team collaboration. The WorkForce Suite is instrumental for multinational enterprises looking to streamline labor management, ensure compliance, enhance efficiency, and foster a workforce that is both highly motivated and adaptable. Offering a comprehensive package, the WorkForce Suite simplifies the management and enhancement of workforce operations, including tracking time and attendance, managing schedules for a varied workforce, projecting labor needs, overseeing absences and leaves, handling task assignments, analyzing workforce data, managing fatigue, providing a digital assistant for the workplace, facilitating employee self-services, organizing shift patterns, and improving employee interaction and cooperation, alongside capturing employee feedback and providing bite-sized training sessions.

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile. ✨ Klaus users report: - Cut downtime spent on quality assurance by 70% - Boost CSAT by over 10% - Onboard new agents 2x faster ✨ Our purr-ific features: - Automate & scale your QA - Rate and comment on conversations - Customize rating categories and scales - Accelerate onboarding of new support reps - AI brings meaningful conversations to the top - Automate assignments & goals - Coach with precision - Filter conversations based on: Complexity, Sentiment, CSAT, and more - Filter by agent-based on: Volume, Sentiment, CSAT Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

Transform the way you manage and empower employees. Calabrio WFM's dynamic on-premise and cloud solutions allow contact centers to plan, manage and engage employees, and create outstanding customer experiences. Calabrio WFM combines optimized staffing with employee engagement options to enhance visibility, adaptability, and performance. A mobile-ready, agent-friendly solution that unlocks the potential of your company and your people. Our self-service and dynamic scheduling technology will complement the dynamism in your operations, creating a more flexible and desirable work environment that meets your employees' needs. Incorporate powerful technology in your WFM processes using self-service Agent tools, automated contact center platform connectors and automated call center platform connectors. This will streamline forecast creation, schedule generation, and communication processes. Employees will be more productive if they are given timely feedback and have access to gamification tools. This will foster growth and development and allow for flexibility.

Humanity is an online workforce management platform that offers many features. It helps business leaders to focus on the essential staff administration and help them gauge the costs of running their business more accurately. Humanity's step-by-step schedule planning tools make communication easier. They also offer in-app messaging options that allow for quick reporting and exports that can be used with any payroll provider. Management can also eliminate the need to use clunky spreadsheets and pen-and-paper documents to schedule employees. This helps to reduce employee scheduling time by up to 80%. The mobile app gives staff and managers access to all features. This eliminates the need to compare time sheets and track down time sheets. Employees can also clock in and out of shifts using one click. Any organization looking to improve their operations must have Humanity (Shiftplanning).

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.