Globitel Workforce Management (WFM) Reviews

Globitel Workforce Management (WFM) Description

Businesses can view agent activities and the processes that were used to achieve them. Globitel's Workforce Management software provides a set of smart tools that allows call center managers to increase productivity and track compliance. This is done by optimizing staff resources through accurate forecasting which in turn creates a more efficient schedule. By optimizing staff resources, you can achieve the desired service level by balancing the available skilled agents and forecasted trafic per day intervals. This ensures that there is minimal underutilization. This increases efficiency and agent satisfaction. Globitel's Workforce Management software has dynamic modules that will help you manage your workforce better. The software automates scheduling, forecasting and real-time monitoring. It also maintains operational aspects such as call volumes (handle time), agent shifting, and handle time.