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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Contact Center
Enghouse Interactive Contact Center
Genesys Cloud
LiveVox
MiContact Center Business
NICE CXone
Newbridge
Salesforce Service Cloud
Sharpen
Sinch MessageMedia
Smartz Solutions
Webex Contact Center
Zendesk

Integrations

Five9
8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Contact Center
Enghouse Interactive Contact Center
Genesys Cloud
LiveVox
MiContact Center Business
NICE CXone
Newbridge
Salesforce Service Cloud
Sharpen
Sinch MessageMedia
Smartz Solutions
Webex Contact Center
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$159 per month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

CommunityWFM

Founded

2005

Country

United States

Website

www.communitywfm.com

Vendor Details

Company Name

Sentient

Founded

2001

Country

Ireland

Website

www.scorebuddyqa.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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