Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CiteOps is crafted to bridge the gap between the strategic goals of management and planners with the operational tasks performed by frontline teams during each shift by equipping supervisors with a precisely coordinated shift plan. To achieve this alignment, our software integrates various data sources, including mine planning, maintenance, project management, HR, and ERP systems, ensuring that all tasks are systematically organized and manageable for the crews. Frontline teams can access shift plans instantly via mobile devices and large touchscreens, facilitating seamless communication and clarity across the board. Additionally, supervisors and crew members can monitor their progress throughout the shift using our short interval control app, compile their shift reports, and participate in daily review meetings—all within a single platform. This unified approach not only enhances efficiency but also fosters collaboration among all team members involved in the operational process. By streamlining communication and documentation, CiteOps ultimately supports a more productive work environment.
Description
CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow.
Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities.
As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity.
By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs.
In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling.
This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike.
Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.
API Access
Has API
No
API Access
Has API
No
Integrations
8x8
No
Amazon Connect
No
Asterisk
No
Avaya Aura
No
Avaya Experience Platform
No
CoreInteract by Altigen
No
Enghouse Interactive Contact Center
No
Five9
No
Genesys Cloud CX
No
LiveVox
No
Integrations
8x8
Yes
Amazon Connect
Yes
Asterisk
Yes
Avaya Aura
Yes
Avaya Experience Platform
Yes
CoreInteract by Altigen
Yes
Enghouse Interactive Contact Center
Yes
Five9
Yes
Genesys Cloud CX
Yes
LiveVox
Yes
Pricing Details
$149 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Commit Works
Founded
2012
Country
Australia
Website
www.commit.works/
Vendor Details
Company Name
CommunityWFM
Founded
2005
Country
United States
Website
www.communitywfm.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
Yes
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No