Observe.AI Description

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching.

Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk.

Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data.

Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

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Integrations

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Reviews - 1 Verified Review

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Company Details

Company:
Observe.AI
Year Founded:
2017
Headquarters:
United States
Website:
www.observe.ai/
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

Observe.AI Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Telemarketing Software

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Conversation Intelligence Software

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

VoIP Monitoring Software

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Observe.AI Lists

Observe.AI User Reviews

Write a Review
  • Name: Max S.
    Job Title: Contact Center Engineer
    Length of product use: 2+ Years
    Used How Often?: Yearly
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Speech Platform

    Date: Feb 25 2021

    Summary: Overall our experience with observe.ai has been great. from the ease of use of the platform to admin work to run it so easy. Love it!

    Positive: It connected right to our contact center Talkdesk. We didn't need to really do much to install them in the app connect partner program. Got a 30-day trial to test them out. So many features from scorecards, moments and screen recordings.

    Negative: Not as feature-rich compared to some other players that have been in the game for longer. But this team is really working hard and coming out with more and more each year.

    Read More...
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