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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Ascent WorkZone workforce-management system not only predicts your workload but also devises optimal plans to accommodate that workload, translates those plans into practical schedules, allocates workers to those schedules, and makes necessary adjustments as the workload fluctuates, all while assigning tasks to workers in real time. By ensuring that the workforce's size, timing, and makeup align with the tasks at hand, the Ascent WorkZone system effectively reduces your operational costs. Additionally, it minimizes the time that planners, managers, administrators, and supervisors invest in creating plans and managing schedules, leading to further savings. The system is capable of dynamically modifying work schedules to adapt to real-time conditions, effectively responding to changes as they occur. Furthermore, it automatically detects situations such as worker shortages, excess personnel, and unassigned tasks as they arise, offering recommendations for worker reassignments, early departures, and cost-effective extra hours to optimize workforce efficiency. This proactive approach to workforce management not only streamlines operations but also enhances overall productivity.

Description

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 No 
Amazon Connect No 
Asterisk No 
Avaya Aura No 
Avaya Experience Platform No 
CoreInteract by Altigen No 
Enghouse Interactive Contact Center No 
Five9 No 
Genesys Cloud CX No 
LiveVox No 
MessageMedia No 
MiContact Center Business No 
Newbridge No 
NiCE CXone Mpower No 
Sharpen No 
Smartz Solutions No 
Twilio No 
Webex Contact Center No 

Integrations

8x8 Yes 
Amazon Connect Yes 
Asterisk Yes 
Avaya Aura Yes 
Avaya Experience Platform Yes 
CoreInteract by Altigen Yes 
Enghouse Interactive Contact Center Yes 
Five9 Yes 
Genesys Cloud CX Yes 
LiveVox Yes 
MessageMedia Yes 
MiContact Center Business Yes 
Newbridge Yes 
NiCE CXone Mpower Yes 
Sharpen Yes 
Smartz Solutions Yes 
Twilio Yes 
Webex Contact Center Yes 

Pricing Details

$1 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ascent Technology

Founded

1986

Country

United States

Website

www.ascent.com

Vendor Details

Company Name

CommunityWFM

Founded

2005

Country

United States

Website

www.communitywfm.com

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection Yes 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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