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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Ascent WorkZone workforce-management system not only predicts your workload but also devises optimal plans to accommodate that workload, translates those plans into practical schedules, allocates workers to those schedules, and makes necessary adjustments as the workload fluctuates, all while assigning tasks to workers in real time. By ensuring that the workforce's size, timing, and makeup align with the tasks at hand, the Ascent WorkZone system effectively reduces your operational costs. Additionally, it minimizes the time that planners, managers, administrators, and supervisors invest in creating plans and managing schedules, leading to further savings. The system is capable of dynamically modifying work schedules to adapt to real-time conditions, effectively responding to changes as they occur. Furthermore, it automatically detects situations such as worker shortages, excess personnel, and unassigned tasks as they arise, offering recommendations for worker reassignments, early departures, and cost-effective extra hours to optimize workforce efficiency. This proactive approach to workforce management not only streamlines operations but also enhances overall productivity.

Description

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
MessageMedia
MiContact Center Business
Newbridge
NiCE CXone Mpower
Sharpen
Smartz Solutions
Twilio
Webex Contact Center

Integrations

8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
MessageMedia
MiContact Center Business
Newbridge
NiCE CXone Mpower
Sharpen
Smartz Solutions
Twilio
Webex Contact Center

Pricing Details

$1 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ascent Technology

Founded

1986

Country

United States

Website

www.ascent.com

Vendor Details

Company Name

CommunityWFM

Founded

2005

Country

United States

Website

www.communitywfm.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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