Cisco Finesse Reviews

Cisco Finesse Description

Cisco Finesse will improve your customer experience. The next-generation supervisor desktop and agent provides a collaborative experience to the communities that interact directly with your customer service department. Finesse's user-centric design increases customer satisfaction. Finesse is standard-compliant and transparently integrates with the Cisco Collaboration portfolio. It allows for low-cost customization of the supervisor and agent desktops via open web 2.0 APIs. It also facilitates integration with value-added apps. Cisco Finesse integrates traditional call center functions into a thin client desktop. It uses a web 2.0 interface to create a browser-based desktop. No client-side installations are required. One customizable cockpit or interface that provides customer care professionals quick and easy access multiple information and assets. This allows for faster and more accurate service.