UJET Description

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps.

Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

Pricing

Pricing Information:
Call for current pricing and offers.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
UJET
Year Founded:
2015
Headquarters:
United States
Website:
ujet.cx/
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Media

Omnichannel Support Across All Devices

Omnichannel Support Across All Devices

Omnichannel Support Across All Devices SMS and MMS Support Send Photos and Videos
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
Customer Support
24/7 Live Support

UJET Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

UJET Lists

UJET User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: SMM Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smart 'Customer Support' software

    Date: Aug 19 2020

    Summary: Helps in improving customers experience. Solve issues proactively. Simple and easy to use. Mobile version is also available. Quickly connects visitors to our agents. Saves time and energy. Cloud based software. Provides multi channel support.

    Positive: UJET is a customer support software. Supports our company with right technology and tools. Resolves issues and also manage incoming calls. Simple yet clean Interface. User friendly software. Real time monitoring available. Reliable and secure software. Customer support are very responsive.

    Negative: Very good software. Easy to setup and use. Highly recommended.

    Read More...