IT Asset Tracking and Helpdesk Software? 82
MJanofsky asks: "I am the IT guy for a new, smallish non-profit organization. I won't always be able to be in my office to access information about our a users machine or to get the word that there is an issue somewhere. What I am looking for is something similar to the likes of Numara Track-It!, but it is very cost-prohibitive despite having all of the features needed. What it needs to include is integration of the HelpDesk and Asset Tracking parts (i.e. a user submits a ticket with equipment associated to it via a web interface and when I view it, I get the option to view the profile of the equipment), it has to be able to use bar-codes, be web-based, and ideally under $300. It would also be nice to have auditing via the network, and remote-control features but those are in the 'if it has it, great' category. Do Slashdot readers have any suggestions in their endless wisdom?"
Works well, and open source too (Score:5, Informative)
Re: (Score:1, Informative)
I've not had any complaints, and it's incredibly stable (we run a LAMP config for it).
not sure if this is what you need (Score:1)
At the place I worked before that I built a custom system that was all web-based, if you're small enough and have the available skill-set that might be a good option.
Don't use Track-IT! (Score:1, Informative)
If you use keyboard shortcuts to speed up your data entry, it only saves about half your changes, and the remote control package locked up a lot of machines. The schema in the database sucks, all your users have to be entered as "workstations".
I'm so fed up with it, I'm trying to convince my boss to let me write a replacement.
Re: (Score:1)
Re: (Score:1)
Re: (Score:1)
Re:Don't use Track-IT! (Score:4, Insightful)
My boss and I worked on getting it set up for the upcoming school year. We were on phone with tech support about every 30 minutes because we didn't know about mundane minutae for turning on option X or why module Y wouldn't work. The manual is written in clear English, but it doesn't really say how to do much.
If only it was free software, we could fix it, but it isn't, so it will continue to have bugs such as the UTC bug, and the "i don't feel like saving what you type if you tab to a field, rather than use the mouse" bug.
Re: (Score:2, Informative)
For helpdesk we just use
Re: (Score:2)
Re: (Score:2)
-Rick
Re: (Score:1)
It's attitudes like yours that are the reason software IS so expensive!!
Re: (Score:2)
Think of what $750 really is. If you have a small software company, let's say 4 developers, 4 customer support people, 4 sales staff, a trio of managers, an accountant, a CEO, and the mean salary is $50,000/year. That means the cost per employ
Re: (Score:1)
Re: (Score:1)
Re: (Score:1)
Sourceforge? (Score:2)
I know being a non-profit can have it's own problems (multiple departments / funding sources), I'm rolling our own though I've started with assets (general) and eventually will expand it.
Built one in FileMaker (Score:3, Insightful)
Recently someone got fired and refused to return their laptop. I hopped on the system pulled up the serial number, date of purchase, date it was transferred to the employee, etc. Should make the lawyers happy.
Re: (Score:1)
Help Desk (Score:5, Informative)
Re: (Score:1)
Corporate sponsors, grants and donations (Score:4, Insightful)
Perhaps you have done this already: check with your CEO and grant writers about asking Numera to donate a license and service agreement to Track-It as a charitable contribution.
Information Resource Manager (aka IRM) (Score:5, Informative)
From the website: "IRM, the Information Resource Manager, is a powerful web-based asset tracking and trouble ticket system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as providing a trouble ticket system, an FAQ system, and a Knowledgebase. All elements are interwoven into a seamless web application."
This can be used to track machines, port switches, software on the machine and tickets. You can create custom fields and make them pull down or allow people to enter their own txt. It's good stuff, and 100% free.
Demo: http://budgester.homeip.net/~irm/irm/ [homeip.net]
User: Tech
Pass: tech
Re: (Score:2, Interesting)
Re: (Score:1)
And that's it. No downloads, no documentation, no links except (References, License, Forum) work.
helpdesk software (Score:1)
In my opinion, it seems like they put way too much muscle behind the software when it really isn't doing anything that complex. Their support is top notch though.
Re: (Score:1)
Care to elaborate? Are you saying it has too many features, or that it runs too fast? Or that it has huge hardware requirements?
SysAid (Score:3, Informative)
plus more... (Score:1)
OCS Inventory NG (Score:1)
Re: (Score:2)
Re: (Score:1)
A suggestion (Score:2)
OTRS (Score:3, Insightful)
Re: (Score:2)
Providing customer support was the core of their business. Incentra used OTRS by dozen of reps, 24/7.
We're stuck half-way (Score:1)
That said, does anyone know a way of automatically detecting software packages installed on a Windows PC?
Re: (Score:1)
Check out PSInfo [sysinternals.com]
"psinfo -s \\remote_computer" connects to the Remote Registry service (on by default on XP) and shows you the "Add/Remove Programs" list.
Re: (Score:1)
Re: (Score:1)
OCSNG and GLPI (Score:2)
Software (Score:3, Insightful)
Cheap Commercial Solutions Dont exist (Score:2)
It seems that all HD sofware companies are out to get as much $ as they can ( most often per seat... so your 300$ goal is not going to happen )
And if you think track-it is expensive, ive seen a lot worse..
WebHelpDesk (Score:1)
http://webhelpdesk.com/ [webhelpdesk.com]
We've had it for just over a year, done 12,000 tickets, entered inventory for 150 sites and are pretty happy with it. It's not open source, but it is multi platform coming with easy installers for Win, Mac OS, Solaris and Linux. I've run it on Mac to trial and currently Win in producti
Re: (Score:1)
What you're looking for... (Score:2)
RT is a very powerful open source ticketing system, and RTx::AssetTracker adds adequate asset tracking to it. You would probably have to do a bit of work to get it to work with barcodes (or just use a barcode scanner with the
cursor on the right page - most just send standard keyboard type input IIRC).
It's all open source, written in Perl, and really just works very well. And if it turns out to be inadequate, you'll le
Re: (Score:2)
AdventNet ServiceDesk Plus (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2, Informative)
It's not a bad product, but tries to do too much well. It does do asset tracking, but cannot tie any new items of inventory you get as part of the PO process into your existing asset tracking database. It also requires you to drop any firewalls you may have up on in
check out RT (Score:2)
Scanner Compatability (Score:1)
Re: Scanner Compatability (Score:1)
Asset/Helpdesk software (Score:2, Informative)
Asset Navigator (Score:1)
Limitations: 10 computer nodes, 1 admin account
Quite Happy With... (Score:3, Informative)
I've implemented... (Score:2, Informative)
The ticketing and asset pieces aren't integrated and you might be able to get GLPI and OCS to work with a barcode scanner if the scanner will dump to a text field in the web page. I haven't had your specific needs but I thought I'd tout what worked for me, since I haven't seen them mentioned.
you coudl try gesco medical... (Score:1)
Drupal with Light CRM module? (Score:2)
The drupal [drupal.org] CMS, has a Light CRM module [drupal.org] which may provide an adequate helpdesk.
I suppose you could build an assett management system with drupal's flixinode [drupal.org] module.
Liberum (Score:1)
Kayako (Score:2)
However I think Kayako SupportSuite [kayako.com] might be worth a look. We're switching our customer support department over to it from Cerberus Helpdesk and it looks pretty nice. While it isn't FOSS the license cost is fairly reasonable ($500/year per server). It's all AJAX and PHP with source code so you can mak