from the your-call-is-important-to-us dept.
fuzzykitty writes "CNN just posted an article about how commercial software is filled with bugs and customers are used as an army of unpaid testers. It also goes on about the lack of good technical support. Best quote: 'I'm unaware of any company that would shortchange the customer in their speed to get the software to market,' LOL"
"Conversion, fastidious Goddess, loves blood better than brick, and feasts
most subtly on the human will."
-- Virginia Woolf, "Mrs. Dalloway"