Alternatives to WebSupport PRO

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

A SharePoint-friendly helpdesk solution that improves the quality and efficiency of your IT support services. Requests can be made via email or a website form. Tickets can then be created into a unified group. Notify HelpDesk operators immediately about any new requests or user replies. Track response time, prevent SLA violations, and escalate or notify about expired requests. Prepare reports on the quality of support services. Also, monitor quality indicators. If a request is not processed within the time limit, automatically escalate it. The client should confirm the resolution. A set of automatic notifications, escalation and other features can reduce the number of neglected or forgotten requests. Automatically displaying articles from the integrated knowledge database that are related to the question before the request is submitted reduces the number of requests

Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.

The Website Ticketing System can provide tremendous results. It also allows for the best organization of information about company products and services. It is important to organize the knowledge base so that it is easily accessible for all employees and customers. Customer Support Ticket System platform UserHorn will allow you to create a valuable business asset - the knowledge base - by using topics from the community. It allows clients to self-service and makes it easy for visitors to find answers to their questions quickly and easily. The database's structure is clear and Smart search automatically searches for answers and similar requests when creating new requests. We strive to provide the best online support and hope it will help you grow your business. Don't overload the page. Answers will appear as quickly as a chat. You can change the address of the support portal to yours.

A help desk is a central part of a business's ability to respond to customers and provide quick, efficient support through multiple channels. These channels include live chat, call log, phone system integration, knowledgebase articles, news items, as well as a ticketing system and ticketing system. Customers can also interact with the business through these channels. The help desk consolidates all of these channels into one interface and not scattered across multiple systems. All communication can be reported and used to ensure customers receive the best service possible in a short time. A ticketing system converts customer's email into a ticket and routes the ticket to an agent who can quickly resolve a problem or answer any questions.

AzureDesk is a low-cost, enterprise-class system that offers all the essential features for all businesses. AzureDesk's robust Ticket Management System provides end-to-end solutions to customers' problems. AzureDesk can support unlimited email addresses. All emails sent to these email addresses will be converted into tickets and displayed in ticket management. Support Center is available to answer customers' questions in your absence, providing Customer Service Support 24/7. Integrate AzureDesk to multiple apps such as Slack, JIRA, and more. Get detailed reports on customer interactions and Agent/Team performance. In private notes, mention your team members using the Twitter handle and invite them to work together to solve the tickets. Azuredesk allows us to manage support tickets according to ISO270001 standards.

A built-in help desk module with FAQs and Knowledge-base will cut down on support tickets. Customers can use keyword searches to find the answers to their problems. Your user can search for answers and problems without needing to contact your support team. You can manage your FAQs from anywhere with the admin dashboard. What about a chat-like communication between your support team and your customer? You can have a real-time conversation within the app with your customers. To help you diagnose and resolve issues faster, customers can attach screenshots from the mobile gallery. Your support team can access device and app logs at any time to assist your technical team in problem resolution. All issues that are reported via email and mobile devices are stored in the system. They are accessible through simple, yet intelligent issue tracking screens. One positive review about your store is one that a happy customer of your app/game.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.

Aegis Help Desk integrates a Help Desk, Client and Asset Management system to power your phone center. It will allow you to provide the service that your customers expect. It is intuitive, affordable, and packed with features that Help Desk users have come rely on. It is not designed for large organizations that require an ITIL-based service management system. Aegis Help Desk makes it easy to provide high-quality service to your customers. Aegis Help Desk allows you to share information within your company, whether you are serving external customers or internal users. It is the ultimate competitive advantage. What you know about your clients and how they respond directly to their needs directly impacts your bottom line. It's a simple way to provide high-quality support and service to clients. Many IT organizations used to be internally focused and only dealt with technical issues.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

SeamlessDesk, a cloud-based help desk software, is affordable and easy to use. It allows you to achieve your company's support goals with intuitive and rich-featured software. SeamlessDesk is not like other help desk software. You can choose from a variety of packages to get the features you need. No matter what package you choose, you will have unlimited access to all features. Simply tell us how many agents are needed and that's all.

Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.

Paillor is an employee support and automation platform powered by Gen-AI that consolidates knowledge base, SaaS automated, and help desk functionality into a single platform. It integrates all business applications in one place. Employees can easily find information, automate tasks and increase productivity through Slack. Paillor is able to handle a wide range employee requests including software requests and troubleshooting. It also handles password resets, knowledge searches, employee onboarding and offboarding. Paillor uses advanced large language models and sophisticated machine-learning algorithms to efficiently execute actions across the company, ensuring tasks get completed quickly and effectively. Sign up now for a free account - no credit card required, and no trial period.

We are happy to announce that RSTickets!Pro (our HelpDesk ticketing component) has been updated to support Joomla! 4 version. We are continuing the new Joomla! We have updated our RSTickets!Pro component to support the new Joomla! version. Various other adjustments to RSTickets!Pro component. These include cleaning up the source code and updating specific areas to ensure a consistent display that benefits both Joomla! 3. and Joomla! 4. All RSDirectory! All configuration options can be found in the Configuration tab. They have been grouped according to their relevance.

The Novo ShareNet Operations Management System is a flexible, web-based and mobile-based cloud-based software that helps streamline operations. ShareNet apps are powerful solutions that combine to provide Asset Management, Work Order Management Municipal Management, Customer Support, and more. ShareNet's platform allows you to track, share and report! ShareNet apps create powerful solutions for Customer Support and IT Help Desk. They also combine to create Asset Management, Maintenance Management Municipal Management, Knowledge Management, Municipal Management & More. Each ShareNet app allows you to track any information that you desire. You can attach documents or images to your records. Video Tutorials and User Manuals will help you learn quickly how to use ShareNet Platform Apps. Consistent user interfaces make it easy to switch from one app to another. Our powerful municipal software allows you to increase visibility of work performed and provide 24/7 citizen support. It also keeps the public informed.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

WonderDesk is an automated web-based help desk software solution. It is a Perl CGI script which can be easily installed on your web server. It improves communication between your company's customers and employees. It helps you keep your company organized. It does not require any software to assist your technicians or customers. It is 100% web browser-based. WonderDesk replaces your support email link. Say goodbye to messy email inboxes and support requests that get lost. Your customers will be happy with the WonderDesk help desk solution. They are notified by email every step of the way throughout each support request. They can log in anytime to check the status of their support request or update it. They can also meet one-on-one with the technician assigned to their support request.

Desk365 is an AI-driven ticketing solution designed to enhance customer support for businesses of all sizes. It offers a seamless platform to manage inquiries through Microsoft Teams, email, web forms, and widgets. With integrated ticketing, intelligent automation, and a comprehensive knowledge base, Desk365 streamlines support operations, ensuring efficiency and organization.

DeskDingo is a free live chat and help center platform designed to streamline customer support and enhance user engagement. Powered by AI, it enables businesses to provide fast, personalized assistance while improving efficiency and customer satisfaction. The platform features a unified inbox that centralizes all customer conversations, making it easy for support teams to collaborate and manage inquiries effectively. With a real-time dashboard, businesses can monitor live chats, track agent performance, and gain insights into visitor activity. DeskDingo also includes an AI-driven chatbot that can handle queries using a custom knowledge base, with seamless escalation to human agents when needed. Offering unlimited seats, chats, and website integrations on its free plan, DeskDingo provides flexible add-ons to adapt to different business needs.

TomTicket is an online platform that allows you to manage your support (help desk) as well as online service with customers. TomTicket is an online Help Desk and Online Service system that will improve your customer service flow. It allows customers and staff to make support calls, attach files for answers, chat online, and build their own knowledge base.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

Effortless Help Desk Software! Deliver instant support to your customers with minimal effort. Set up a help desk and knowledge base in just minutes! Our platform eliminates the hassle of traditional help desk setups, offering a user-friendly and intuitive experience - no technical expertise required. Easily manage and update content to keep your customers informed. Organize FAQs, share vital documentation, define terms with a glossary, and provide guidance with videos. A centralized solution designed to streamline customer support!

SupportBee's support ticket software allows teams to organize, prioritize, and collaborate on customer service emails. SupportBee's shared mailbox works exactly like email. Your customers will not see us, but we retain the personal touch of email. We offer your team an easy way to collaborate, not unlike traditional email inboxes. We assign tickets to agents and teams. Everyone knows exactly what they're responsible for, and nothing is left out. Our integrated knowledge base software allows your customers to assist themselves. Customers can search for answers without having to contact customer service. KBee integrates seamlessly with our Shared Inbox. This allows your team to insert links to relevant customer service articles when responding to customers.

Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.

ExDesk provides a complete help desk solution for small and medium-sized businesses. It is a web-based, remotely hosted ASP service that can be accessed from any browser. This allows for simplicity and affordability. The system is fully configurable to meet your workflow needs and combines power, simplicity, and rapid deployment. ExDesk can be configured to allow you to track, route and give feedback to users and support staff. Our software solution allows you to manage, report and coordinate workflows. You can use our 35 on-line reports or download data whenever you want for your own advanced reporting. ExDesk is ready to work immediately for your specific needs. ExDesk is easy to use and requires little training. For more information, visit our product and feature pages. Also, check out our demo and pricing information.

PointInsight is a web-based portal for business process management that simplifies and makes it easy to use. It allows you to create, enforce and enforce business rules, and optimize business processes for small, medium-sized, and large businesses. It was specifically designed to automate and streamline IT support, help desk, and IT services. PointInsight provides an integrated knowledge base that can be customized to provide instant business intelligence such as alerts and reports, as well as customizable search features. Automate, standardize and make all human-centric business processes more efficient.

Improved communication with customers Our customer-centric products allow you to provide personalized support. Live chat, knowledge websites, shared inboxes and knowledge websites. All in one intuitive platform. All for teams of any size. We believe that the secret to the most loved companies is the customer at the center of everything they do. The shared inbox allows for powerful collaboration between your team and your customers, but feels exactly like email to them. It makes it easy for any member of your team to manage FAQs or knowledge base content. So customers can help themselves. Enchant Messenger is just one click away. Chat, knowledge base and contact form. All in one place. You can get valuable insights that help you identify trends, improve your team performance, and increase customer happiness. Your team can become a happiness machine. Easy setup, free for 30 days!

Our cloud-based solution was designed to be affordable. We don't charge per user or per tech. Our pricing is 50%-75% lower than that of our competitors. Our parent company has been in business for more than 25 years. We have been doing this for more than 10 years. We learned how to make things more efficient over that time. Start up costs as low as $79 per month. Our software is unique because we can customize it. We took extra time to ensure that you don't get stuck with a single solution. Our software allows users to choose which fields, colors and features they want. You can even decide how they behave when you use them. Our team will help you make everything perfect. Setting up your help desk is easy. Automated routing of requests to the appropriate parties. All requests are automatically routed to the right person(s) to address the issue. Maintenance is notified if there is a leak in a user's office.

A free, out-of-the box helpdesk portal that helps streamline and organize communications between customers as well as support teams. Our free helpdesk platform will increase support engagement. Free helpdesk will eliminate cluttered mailboxes, unaddressed customer inquiries, and clutter. Automating processes is a key strategy to increase efficiency and success. Free helpdesk available to eliminate cluttered mailboxes, unaddressed customer inquiries, and clutter. Automate processes to increase efficiency, a key strategy for success. Cloud-hosted, flexible, and free to use helpdesk. It is easy to set up and customize. Highly secure and GDPR compliant. It is a dedicated, easy-to-use, customizable best-free helpdesk portal that offers a web-based, feature-packed ticketing system. It is intuitive, simple, and easy to use. Raiseaticket's helpdesk is free and provides support for customers who need it.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

NetResults® Corporation creates and markets NetResultsTracker™, a web-based collaboration tool that allows companies to more effectively track, manage, and resolve a variety of business issues. NetResults Tracker is a web-based collaboration software that can be used to track bugs, issues, problem tracking and change management. It also supports workflow management, process management as well as help desk, knowledge bases, and an automated support portal. Web-based collaboration tool that helps companies track and manage business issues. NetResults Tracker Standard Edition includes additional collaboration features like alerts and escalate, discussion threads, and others. Our customers come from many industries, including entertainment, consulting, financial, government and hardware manufacturing, pharmaceuticals, retail, software, system integraton, telecommunications, transportation, and utilities.

Enhancesoft is a diverse group of professionals who are passionate about making customers happy. We have created a simple, high-quality customer support platform called osTicket that helps businesses succeed. We are a diverse group of professionals who are passionate about what they do and how they do it. Enhancesoft is extremely selective about the people we hire. We hire for aptitude rather than experience and pride ourselves on having the most passionate staff. We are a value-driven business that strives to build a company where high standards are embedded in all aspects of our work. We are maniacally focused upon solving real problems for customers and doing so elegantly. Our core purpose is to make happy customers. We don't talk the talk; we do the walking. The products we sell, the services we offer, and the support we provide all reflect our commitment to the customer.

A help desk software can be deployed quickly and cost-effectively to simplify customer and employee support. Are you still using email and spreadsheets to send your requests? Mojo Helpdesk will remove them all and place them all in one location. The built-in knowledge base will reduce the number of incoming requests. Mojo helps you stay organized. Tickets can be assigned and tagged. Mojo automation can automate all of this. Mojo Helpdesk, a cloud ticketing system that is easy to use, helps companies provide better employee and customer service at a lower price. Metadot, the parent company of Mojo, needed a help desk that would provide personalized, dynamic, and natural customer service. This was over 10 years ago. We couldn't find one that would meet our needs so we created it. This is now available to organizations like yours. Today, thousands of agents from dozens to hundreds of companies use Mojo Helpdesk daily to help their customers and employees.

Requestor is a multichannel helpdesk that allows you to provide customer support and answer internal requests via email, phone, chat, or video. It's simple and all in one. Requestor collects all information in ticket form. This includes emails, chat and phone calls. It allows for transparent communication. It's so simple to manage Requestor that you will be able to do it in an hour or less. Even if this is your first time using this type system. Requestor can be easily integrated with your CRM/ERP system so that you can manage everything from one location. We adapt to your requirements. You can choose between a hosted cloud solution or an on-premises solution that runs on your server. Both scenarios offer all functions.

Help Sumo provides a 24/7 help desk where customers can ask their questions, no matter what time or place. Your customers will find the knowledgebase rich and useful. The help center allows you to track what your customers are looking for. Find out what is working and optimize your content based upon the customers' behavior. Create multiple help centers and personalize each one with unique content. Your team can become customer advocates by giving them everything they need to be proactive, and delivering exceptional customer service. You have all the information you need to support your customers. Get the best Help Desk software to improve customer service.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

You can keep your customers happy and your departments organized with Shared Inbox, Ticketing System and Knowledge Base. Your corporate inbox can be organized by departments, type of inquiries and issues received from customers and leads. You can make it easier for customers to get support 24/7, 365 days a year. This will increase customer satisfaction and decrease support volume. Your contacts and leads will be organized in the most efficient way. Follow up, close sales, and upsell prospects. Smart data based on conversations, resolved issues per days, tags, trends, and team leaderboards can improve customer experience and department communication. We know how difficult it is to please every customer. Everyone is unique. We will meet your needs, no matter how unique they may be.

IncidentMonitor™, an advanced and flexible ITSM system, is available. Our Canadian office developed, delivered, and supports IncidentMonitor™. Monitor 24-7 Inc. has had a strong user base in the US, Canada, and Europe since 1999. Out-of-the box functionality, features, and best practices templates such as 10 ITIL processes, customer surveys, and HR processes are all available. IncidentMonitor™, more than an ITIL support application, is also a Service Management framework that includes a Workflow Engine, Self Service Portal, and Service Catalog Designer. This, combined with a no-module approach, allows you extend your service delivery beyond the Service Desk into other areas within the organization.

KronoDesk, a cloud-based customer service platform, is suitable for all businesses. KronoDesk users have access to online knowledge databases, desk ticketing, and customer support forums. KronoDesk enables businesses to receive customer questions and direct them to relevant knowledge bases. KronoDesk can be accessed via mobile devices and desktop computers. It can also be installed on users' servers or the internet.

GoDesk makes it easy to give your customers the answers they need, faster than ever. Ideal email support tool for startups or SMEs.

Fully Cloud System for Help Desk Management & Knowledge Base. Different charts and reports are available, broken down by tickets, customers, technicians, and so on. It also offers API for integration with other systems. This includes self-service portal, multiword search, chat, and fast closing of services.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.