Wix Answers Description
Wix Answers is the first industry-wide unified customer support platform. Agents are more efficient, and teams gain deeper insight into their operations by having all support channels integrated into one platform. Wix Answers employs an AI-powered, centralized approach to knowledge management. This makes customers more self-reliant, agents more efficient, and organizations run more smoothly.
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Pricing
Pricing Starts At:
$80/month/per user
Pricing Information:
$80/month per user. Unlimited package includes all support channels in one platform.
Free Trial:
Yes
Integrations
Company Details
Company:
WixAnswers.com
Year Founded:
2018
Headquarters:
Israel
Website:
www.wixanswers.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online
Wix Answers Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Issue Tracking Software
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Service Desk Software
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Wix Answers User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
A complete customer support solution Date: Jul 25 2020
Summary: If you are facing trouble with customer support and cannot outsource the process, Wix Answers makes it really easy for you.
Positive: - Wix Answers has everything from FAQ design to call center ticketing. You will not have to look for another service.
Negative: - Can be too pricey for individual business owners with not much feature requirement.
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