osTicket Description

Enhancesoft is a diverse group of professionals who are passionate about making customers happy. We have created a simple, high-quality customer support platform called osTicket that helps businesses succeed. We are a diverse group of professionals who are passionate about what they do and how they do it. Enhancesoft is extremely selective about the people we hire. We hire for aptitude rather than experience and pride ourselves on having the most passionate staff. We are a value-driven business that strives to build a company where high standards are embedded in all aspects of our work. We are maniacally focused upon solving real problems for customers and doing so elegantly. Our core purpose is to make happy customers. We don't talk the talk; we do the walking. The products we sell, the services we offer, and the support we provide all reflect our commitment to the customer.

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Pricing

Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Enhancesoft
Website:
www.enhancesoft.com

Media

osTicket Screenshot 1
osTicket Screenshot 1
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Product Details

Platforms
SaaS
Windows

osTicket Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

osTicket User Reviews

Write a Review
  • Name: David J.
    Job Title: Director of Information Technology
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The Little Help Desk System that could

    Date: Nov 12 2021

    Summary: I think it's one of the best Help Desk systems around. After others at our organization saw how well it worked for the IT Help Desk, they've asked for their own versions for their departments. We've added three other instances of OS Ticket so far.

    Positive: It's flexible, easy to install, and quick to integrate into your organization. It can be locally hosted on Windows or Linux servers as well as cloud hosted to meet any organization's needs.

    Negative: It lacks integrations with an asset management tool.

    Read More...
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