SmarterTrack Description
A help desk is a central part of a business's ability to respond to customers and provide quick, efficient support through multiple channels. These channels include live chat, call log, phone system integration, knowledgebase articles, news items, as well as a ticketing system and ticketing system. Customers can also interact with the business through these channels. The help desk consolidates all of these channels into one interface and not scattered across multiple systems. All communication can be reported and used to ensure customers receive the best service possible in a short time. A ticketing system converts customer's email into a ticket and routes the ticket to an agent who can quickly resolve a problem or answer any questions.
Pricing
Pricing Starts At:
$199 one-time payment
Free Version:
Yes
Free Trial:
Yes
Company Details
Company:
SmarterTools Inc.
Year Founded:
2003
Headquarters:
United States
Website:
www.smartertools.com/smartertrack/help-desk-software-overview
Media
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Product Details
Platforms
SaaS
Windows
On-Premises
Type of Training
Documentation
Live Online
Customer Support
Phone Support
24/7 Live Support
Online
SmarterTrack Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management