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Description
You've arrived here on a Monday, and we thought it would be a great opportunity to share more about what makes our WebSupport system an exceptional help desk software solution. To start, WebSupport operates entirely online, eliminating the need for any software installation or updates, which we manage for you seamlessly. Additionally, since 1999, WebSupport has been rigorously tested on both eCommerce and informational websites, proving its effectiveness and reliability. Furthermore, the system is loaded with features; WebSupport PRO includes support for numerous email addresses, allowing you to funnel all your support inquiries directly into our platform, an integrated Knowledge Base for creating tailored resources for each configured website, and a FAQ builder that enables you to craft distinct FAQs per site. With such a comprehensive set of features available at an unbeatable price, you won't find a competing system that offers this level of value. Whether you are a small business or a larger enterprise, WebSupport is designed to scale with your needs.
Description
Information equates to influence, and applying that knowledge enhances effectiveness.
Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.
API Access
Has API
No
API Access
Has API
No
Integrations
Campaign Monitor
No
Crowdin
No
Happeo
No
Lokalise
No
Mailchimp
No
Okta
No
Pendo
No
Quaeris
No
Slack
No
Squelch
No
Integrations
Campaign Monitor
Yes
Crowdin
Yes
Happeo
Yes
Lokalise
Yes
Mailchimp
Yes
Okta
Yes
Pendo
Yes
Quaeris
Yes
Slack
Yes
Squelch
Yes
Pricing Details
$19.99 per month
Free Trial
No
Free Version
No
Pricing Details
$15 per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Sentry
Website
www.supportsentry.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/guide/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
