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Description
The Ticketing System on our website, along with an organized repository of knowledge regarding our company's products and services, can yield significant benefits. This initiative focuses on structuring the knowledge base to ensure it is easily accessible for both employees and customers alike. With the UserHorn Customer Support Ticket System utilizing the "Knowledge Base" module, we have the potential to develop a valuable resource that consolidates community topics into a cohesive knowledge base. It facilitates client self-service and enables visitors to swiftly and conveniently locate answers to their inquiries, thanks to an intuitive database structure and the "Smart search" feature that proactively identifies related questions and responses during new request submissions. Our aim is to create an exceptional online support experience that we believe will contribute to the growth of your business. We encourage you to avoid page overload as responses are delivered instantly, much like a chat service, and remember to customize the support portal address to fit your needs. Additionally, this streamlined approach is designed to enhance user satisfaction and efficiency.
Description
You've arrived here on a Monday, and we thought it would be a great opportunity to share more about what makes our WebSupport system an exceptional help desk software solution. To start, WebSupport operates entirely online, eliminating the need for any software installation or updates, which we manage for you seamlessly. Additionally, since 1999, WebSupport has been rigorously tested on both eCommerce and informational websites, proving its effectiveness and reliability. Furthermore, the system is loaded with features; WebSupport PRO includes support for numerous email addresses, allowing you to funnel all your support inquiries directly into our platform, an integrated Knowledge Base for creating tailored resources for each configured website, and a FAQ builder that enables you to craft distinct FAQs per site. With such a comprehensive set of features available at an unbeatable price, you won't find a competing system that offers this level of value. Whether you are a small business or a larger enterprise, WebSupport is designed to scale with your needs.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$13 per month
Free Trial
Free Version
Pricing Details
$19.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
UserHorn
Founded
2017
Country
Czech Republic
Website
userhorn.com
Vendor Details
Company Name
Support Sentry
Website
www.supportsentry.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
