IncidentMonitor Description
IncidentMonitor™, an advanced and flexible ITSM system, is available. Our Canadian office developed, delivered, and supports IncidentMonitor™. Monitor 24-7 Inc. has had a strong user base in the US, Canada, and Europe since 1999. Out-of-the box functionality, features, and best practices templates such as 10 ITIL processes, customer surveys, and HR processes are all available. IncidentMonitor™, more than an ITIL support application, is also a Service Management framework that includes a Workflow Engine, Self Service Portal, and Service Catalog Designer. This, combined with a no-module approach, allows you extend your service delivery beyond the Service Desk into other areas within the organization.
Pricing
Pricing Starts At:
$21 per user per month
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Monitor 24-7
Year Founded:
1999
Headquarters:
Canada
Website:
www.monitor24-7.com/pages/incidentmonitor
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online
IncidentMonitor Features and Options
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management